1st few years, great app. Since they changed their system it's terrible. I'm sent an email stating I have a new message. I go to the app and it's the same email address/password saved in my account for years, and when I try to log on with the same account it won't let me. Says invalid email/password. Called the tech ppl, they were NO help. Tried change to a different email account, after deleting and reinstalling the app. Won't let me. Says there is already an account. It's terrible!!!!!
4 people found this review helpful
October 26, 2022
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18552388791. Thank you.
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Location service doesn't work at all. I uninstalled and reinstalled the app twice to try and do a video visit, when I clicked on the spot to connect and it asked me for my location I entered my address one time and then the other time had my phone location service do the next one. Both time got the same message saying that this service isn't available in your area with a listing of the states that are covered. I live in Florida which is a covered state!
36 people found this review helpful
October 30, 2020
Hi, Dan. I'm so sorry about this! This is actually really odd and we have no idea what could be going on here without some more information. Would you mind reaching out to us? We'd like to dig into this and help resolve your issue: (855) 238-8791 or email@example.com.
What a terrible app. I've made numerous attempts to register my details and when it comes to uploading your ID there is a frame for centering the image for the front but. On for the back so you have to tell it that there is no barcode on the back and then the frame will appear. When you get to the final confirmation where you will either receive an email or text it just day "something's wrong" and that's it. I've wasted a couple of hours trying to get it to work.
24 people found this review helpful
Hi, Paul. I'm so sorry for the trouble here! The ID verification process actually went through on our side, but it looks like there's an issue with the phone number we tried to send verification codes to. Can you give us a call so we can fix this issue for you? Here's our phone number: (855) 238-8791.