Aetna Health

4.6
30.5K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.

App features may vary depending on your plan.

Connect to care
• Search for in-network providers and facilities
• See provider ratings and reviews from other patients
• Get cost estimates before you get care*
• Look up medications by their brand or generic names and learn about side effects
• Talk with a doctor anytime by phone or video*
• Connect with COVID vaccine resources

Manage your health and benefits
• Access your ID card whenever you need it
• Track spending and progress toward meeting your deductible*
• Check PayFlex® HSA, HRA and FSA account balances*
• View your plan summary and get information about what’s covered*
• See claims and Explanation of Benefits (EOBs) to get information about what’s covered
• Receive personalized health reminders*

Eligible members with benefits through Aetna Pharmacy* can also
• View prescription details
• Get cost estimates for brand name or generic drugs
• Search for a pharmacy
• Refill mail-order prescriptions

*available for members in eligible plans
Updated on
Sep 22, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Photos and videos, Audio and 2 others
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted
4.6
30.5K reviews
Lisa Field
September 22, 2022
It gives the highlights to the plan which is helpful for quick questions while on the go or as an easy way to go to the website. I didn't give a higher rating because the app gives an error when you try to request an id card- it's really frustrating because I don't want to call when the app literally tells you that you can.
2 people found this review helpful
Did you find this helpful?
Gloria v
August 26, 2022
Some days it works, some it doesn't. I get a lot of errors usually and it tells me to come back later. The website is better but harder to navigate. The worst is when it crashes and logs me out, even if I log back in, the app will crash again and log me out within a few seconds of logging in.
21 people found this review helpful
Did you find this helpful?
Aetna Inc
August 26, 2022
Hello, Gloria. Thanks for your post. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox, I’ll be happy to look into the issue. Our email address is AetnaHealth-AppSupport@aetna.com. Thanks! Cindy K.
Kim Steelman
May 4, 2022
I'm glad to finally be able to use an app instead of the website in a browser for basic things. This is much easier to understand & navigate than the website. Very simple in coomparison. It's still a work in progress so not all things are avail yet, but the things I need & look at most are there & easy to find. There's also health incentive programs to complete for points towards gift cards. I'm glad this app is here & will only improve over time.
45 people found this review helpful
Did you find this helpful?
Aetna Inc
May 10, 2022
Hello, Kim. I work on Aetna’s support team. We appreciate your feedback and care about your Aetna Health app experience. We'll continue adding more features in the future, so check back often for new updates. Thanks! Cindy K.

What's new

With the Aetna Health℠ app, you’re in charge. With this release, you’ll find updates to make managing your health even simpler, like:
• Bug fixes and incremental enhancements to current functionality