Aetna Health

51.6K reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.

App features may vary depending on your plan.

Connect to care
• Search for in-network providers and facilities
• See provider ratings and reviews from other patients
• Get cost estimates before you get care*
• Look up medications by their brand or generic names and learn about side effects
• Talk with a doctor anytime by phone or video*
• Connect with COVID vaccine resources

Manage your health and benefits
• Access your ID card whenever you need it
• Track spending and progress toward meeting your deductible*
• Check PayFlex® HSA, HRA and FSA account balances*
• View your plan summary and get information about what’s covered*
• See claims and Explanation of Benefits (EOBs) to get information about what’s covered
• Receive personalized health reminders*

Eligible members with benefits through Aetna Pharmacy* can also
• View prescription details
• Get cost estimates for brand name or generic drugs
• Search for a pharmacy
• Refill mail-order prescriptions

*available for members in eligible plans
Updated on
May 25, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Photos and videos, Audio and 2 others
This app may collect these data types
Personal info, Financial info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

50.2K reviews
Sara Ferch
May 25, 2023
I've had Aetna for 2 months now and never been able to get into the app. "Come back later. We're having technical issues" for two months?? How much longer are these technical issues going to last??? I've force stopped, I've reset my phone, I've Uninstalled and re installed the app. Nothing works. 9 months later and I still cannot get into this app no matter what I do.
182 people found this review helpful
Did you find this helpful?
January 16, 2023
Absolutely useless Providers they offer do not exist in the physical locations they say, wasted a lot of time trying to get help. I deleted the app, and Google save the day. As always. Additionally, when I called Aetna to get assistance with this, they told me two things that they never follow through on. Someone would call me back, specifically a supervisor, and that they were going to email me a list of accurate providers. Neither of them ever came. Go elsewhere! Aetna is terrible.
87 people found this review helpful
Did you find this helpful?
Jordan Sharples
January 6, 2021
Honestly a decent app. My questions were answered, and data was presented in an easy to understand fashion. However, I very much disliked the pop-up asking me to review the app. It was too aggressive, and suggestive. Selecting "dismiss" should prevent the pop-up from spawning again for at least ten minutes. Instead, the pop-up continues to pop-up every time you open the menu. Y'all can be less annoying.
59 people found this review helpful
Did you find this helpful?
Aetna Inc
January 13, 2021
Hello, Jordan. Your Aetna member experience is important to us. We appreciate you taking the time to provide feedback. We’ll be sharing your feedback with our production team. In the meantime, we encourage you to continue using our app as we’re continuously adding new features. Thanks! Cheryl M.

What's new

With the Aetna Health℠ app, you’re in charge. With this release, you’ll find updates to make managing your health even simpler, like:
• Bug fixes and incremental enhancements to current functionality