Aetna Health

4.6
26.9K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months.

App features may vary depending on your plan.

Connect to care
• Search for in-network providers and facilities
• See provider ratings and reviews from other patients
• Get cost estimates before you get care*
• Look up medications by their brand or generic names and learn about side effects
• Talk with a doctor anytime by phone or video*
• Connect with COVID vaccine resources

Manage your health and benefits
• Access your ID card whenever you need it
• Track spending and progress toward meeting your deductible*
• Check PayFlex® HSA, HRA and FSA account balances*
• View your plan summary and get information about what’s covered*
• See claims and Explanation of Benefits (EOBs) to get information about what’s covered
• Receive personalized health reminders*

Eligible members with benefits through Aetna Pharmacy* can also
• View prescription details
• Get cost estimates for brand name or generic drugs
• Search for a pharmacy
• Refill mail-order prescriptions

*available for members in eligible plans
Updated on
May 26, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
4.6
26.9K reviews
Karla Morgan
June 27, 2022
This app is too glitchy. It kept looping back to the sign in page even after I had already being logged in for a few minutes. Everytime I clicked on the Teledoc option, it would circle back for me to log in instead of redirecting me to the Teledoc portal. I disabled fingerprint authentication, cleared cache and everything I can think of to help, but it still doesn't seem to work properly.
41 people found this review helpful
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Sravan Kumar
July 6, 2022
Update: still running into issues. Whats frustrating is this happens not just on the android app but also on the website. I try viewing the claims details (try pdf under claims) and it raises an error. Been seeing this for over a month and still running into this issue Too many bugs. I log in to the app using finger print and viewsome info. I try exploring other info on the app and i get kicked out saying unable to authenticate using fingerprint.
31 people found this review helpful
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Aetna Inc
July 11, 2022
Hello, Sravan. Thanks for your post. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox, I’ll be happy to look into the issue. Our email address is AetnaHealth-AppSupport@aetna.com. Thanks! Cindy K.
Rod Bigelow
April 6, 2022
you made an all new and improved app that doesn't work. I had a nice, working app for a few months, ever since you made this "super app" or whatever you want to call it, the only thing that happens is it spins like it's uploading, but almost never does go anywhere. On the rare occasions that it does, after I sign in, I never get past seeing the swirly of the promised upload, but alas, nothing else happens, even if I wait a whole ten minutes. Would love to have a working app
80 people found this review helpful
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Aetna Inc
April 8, 2022
Hello, Rod. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox at AetnaHealth-AppSupport@aetna.com, we’ll be happy to assist with any issues you may be having with the app. I look forward to hearing from you. Thanks! Cheryl M.

What's new

With the Aetna Health℠ app, you’re in charge. With this release, you’ll find updates to make managing your health even simpler, like:
• Bug fixes and incremental enhancements to current functionality