This app is too glitchy. It kept looping back to the sign in page even after I had already being logged in for a few minutes. Everytime I clicked on the Teledoc option, it would circle back for me to log in instead of redirecting me to the Teledoc portal. I disabled fingerprint authentication, cleared cache and everything I can think of to help, but it still doesn't seem to work properly.
41 people found this review helpful
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Update: still running into issues. Whats frustrating is this happens not just on the android app but also on the website. I try viewing the claims details (try pdf under claims) and it raises an error. Been seeing this for over a month and still running into this issue Too many bugs. I log in to the app using finger print and viewsome info. I try exploring other info on the app and i get kicked out saying unable to authenticate using fingerprint.
31 people found this review helpful
Hello, Sravan. Thanks for your post. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox, I’ll be happy to look into the issue. Our email address is AetnaHealth-AppSupport@aetna.com. Thanks! Cindy K.
you made an all new and improved app that doesn't work. I had a nice, working app for a few months, ever since you made this "super app" or whatever you want to call it, the only thing that happens is it spins like it's uploading, but almost never does go anywhere. On the rare occasions that it does, after I sign in, I never get past seeing the swirly of the promised upload, but alas, nothing else happens, even if I wait a whole ten minutes. Would love to have a working app
80 people found this review helpful
Hello, Rod. We care about your Aetna Health app experience. I work on Aetna’s support team. If you’ll email our support mailbox at AetnaHealth-AppSupport@aetna.com, we’ll be happy to assist with any issues you may be having with the app. I look forward to hearing from you. Thanks! Cheryl M.