Login crap, submission handy, follow up not possible Login is almost impossible (security code not working), once you get through helpline they can get you in (annoying and time consuming). Submission itself is quick and pracrical, however it is impossible to follow up on a submitted claim and let say supplement an additional document. I gave 3* to support the effort by Allianz to eliminate paperwork, but the app quality is rather between 2* and 3* only
Cannot claim I cannot claim because I have to take a photo for the invoice from the app only! The app just stretches the photo, which make its quality bad
What's with all that sign up drama ? A) Insurance is scam. B) this app sucks. Instead of sponsoring the formula One Allianz should focus on making this app at least usable. I have to wait 3-4 seconds after I press a button on this. The design is so poor. Please fix this
I was told by the customer service representatives in Sydney that they COULD NOT claim back my recent doctors fees. They said I could email or use this app. I tried to install this app 4-5 times while I was there and it didn't work. They just told me to restart it, which obviously does not help at all. After giving it another go 2-3 more times, I tried to install this app again, but it just says "Service Temporarily Unavailable, Please try again later". I don't understand why my options for claiming are so limited and limited to things that don't work. It's almost as though they want us to have a more difficult time to claim back our medical fees so that us customers will give up. If I could give this no star rating at all I would
Hard for 1st Login It's hard to complete the first login process, but after 3 times trying (in 2 days). I made it! The app is handy and simple. Every essential thing is provided inside, plus the translatable info about medical and medicine terms in many languages.
Security issue Provided security code doesn't work and I can't go back to Home neither. Tried to reinstall but the same situation.
Improvements to login process and minor fixes.
Invoices and receipts submitted now quickly and easily using the app.
Allianz eAZy Claim: Submit health claims, find medical provider, benefit detail