I had a particular location in mind to stay at. I tried to search for the location on a few famous hotel booking app but only Agoda accepted the location input. The next thing that really surprised and amazed me was it provided the options with pricing in map view. This made selection so much easier instead of the normal way of screening through a long list of choices. The app design is very neat, informative and user-friendly. I am very happy with it. Thumbs up!
They claim best price guarantee and refund of excess if lower price is shown on another website. I was overcharged by about 800 INR. when I tried to submit claim form, it got reset at least 8-10 times and finally submission failed. No working customer care numbers. Only voice mails. No prompt email replies. In short no customer care support
The app is okay but abit problem in their booking.... I've booked it but the hotel havent receive any bookings... i called agoda... i get to sent voicemail only...plz have someone to communicate with the agoda customer .
Really good customer service you can actually talk to somebody if you need help and they do something about it and call you back and the prices are so much better than the other travel apps.
A very good apps to find and book hotels in Vietnam and supposedly in Asia. I haven't had a problems getting support from Agoda. In fact, when a hotel gave me the wrong room, I got the issue resolved quickly by showing my Agoda booking. My wish list include searching criteria like room minimum room size, view, balcony
Watch out after you commit to the booking. After you recieve a booking confirmation it might say you have to pay cash in the local currency without actually telling you the local currency amount. Makes sure you have spare cash to pay for the hotel and your food, drinks, transport and adventures. Thrre isnt always an ATM.....
Some things are better left unchanged - like exclusive access to the best deals anywhere on 1,000,000+ hotels and vacation rentals worldwide. Deals so good we can't even show them on our own website!
We add and improve features all the time. Recent updates include:
- Quickly find top attractions near your selected hotel by opening the hotel map
- Sign in or sign up easily with Facebook login
- Various performance improvements
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