App is a very convenient way to pay for water delivery. Nice to not have to deal with cash. I had some problems with the app due to network restrictions at work. When I switched to data the app worked fine. Delivery is always on the same day for my area. If I leave bottles out then they get replaced and I'm charged. If I don't need water I don't leave bottles out and I'm not charged. Pretty simple really.
You have to top-up credit to your wallet before you put an order. They only delivered two bottles of water and nothing after that. I wrote emails and spoke to the customer service over phone but nothing helped. Can't get the refund because they ask you to spend all the money to buy water from them!! But they won't deliver water so you can't use your credit!! I suggest you go for some other company such as Nestle or Arwa.
The service is NEVER delivered, have always to request additional deliveries due to this issue and now even this started to fail. So basically you top the money and no water is delivered in any situation either extra requested or scheduled.
A joke of a company with terrible service. First order, got the wrong product delivered. Second order, again got the wrong product delivered. Complained to customer service and they promise next day replacement. However no replacement was delivered. This company is a joke
خدمه سيئه وعدم احترام للعميل او المواعيد ولا يعطونك ما قمت بالدفع من اجله Its very bad service they not said the true and they didt give you what you pay for at least dont trust them
Product never delivered on promised date. Customer service hardly pick my calls.Complaints are never responded to either. Problems with recharging too. Will not recommend al ain deliveries to anyone. Disappointing!
Al Ain ZERO, the only ph-neutral, sodium-free, regulatory-approved water produced in the UAE, now available for home and office deliveries in 5 gallon bottle. With the latest update of My Agthia, feel the convenience of choice, order your favorite Al Ain Low Sodium or Al Ain ZERO Sodium water at your fingertips.