I book a flight using points. It cost 3000 points. All goes ok all the way until payment. We book early august. Then 4 days before the flight date I open the apps to see then our booking was void. No notification, no email, no anything. No other information. Nothing good with this app. Only to see how much point you have.
I booked for zero points flight. Spend like a long time to fill in the itinerary due to severe app lag. Then when finally reached to payment, a popup came saying "not enough points"!! What points?? It required zero points! Is this a scam! Don't waste your time with this app
Worst application experience ever This application doesn't work properly, after you choose your flight, you cannot proceed in summary page. When you click continue, it always gives alert about click the term and conditions but the term&condition click box doesn't appear at all. Force to use this app for big airasia members makes me think again about being a member.
Where is the zero pt flights? I keep searching the whole midnight still can't find them. Useless and unhelpful apps. Should display the pts clearly on dates that easy to search but not ask your so called Royalty Cust to do like stupid "tikam". Some more work slowly coz the server more heavy loads due to search flights is increased. I should rate zero star. ps: after complaint then only have the pts on dates but before that is nothing I'm for sure. = ="
There is no setting to this app, the setting tab are just "plain" for login/logout. *The old notifications can't be delete! *The app not updated with unread notification! *The app fail to sort notifications by date! *The app basically did nothing but another way to spam you & your phone! Airasia official app are far more useful then this app. Book your flight Airasia official app is enough.
very bad way of forcing redeeming flight with app.. and also i have a cimbniaga airasia credit card but can not buy the special final call , what happen ?
Status info & virtual card are up in this ver! Learn how many x BIG Points you can earn when flying with AirAsia.
Indo & Thai members with CIMB Niaga or Bangkok Bank card can now enjoy exclusive Final Call sale happening this week!
As always, we welcome feedback and suggestions to further serve you better. Reaching us via email@example.com? kindly include your 10-digit BIG member ID for quicker assistance :)
Have a great week ahead
BIG App Team
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