Keeps asking me to verify identity. Meanwhile I'm getting emails encouraging me to book a stay. I have a unique name and have given a CC#, paypal, picture of ID, picture of my face, etc. Called customer service and they said it can take days to verify who I am, offered no remedy... Meanwhile I'm on the road and wasting money on hotels which require 10 seconds to verify who I am. Completely unsatisfied with AirBnB - company is inexcusably incompetent at it's primary function.
The rules of cancellation not very well designed. If a host opts for strick cancellation, there should be different and heavier compensation required if the host end up cancelling on customers. Because by the time the host decides to cancel all pricing on market for stay has changed. You won't have this problem with hotel if you have payed in advance.
This is the most annoying and the worst working app ever. I want to kill myself when I have to use it every day for work. Makes everything more difficult and takes ages to load, so many bugs everywhere. It's ridiculous how much money Airbnb makes and they can't provide a proper tool, we pay for it ffs and we want to be able to work normally.
I love Airbnb and this app works great except for one thing. When writing a review after your stay, there's a big "Finish" button that hides what I'm writing. So annoying. Fix this, and it's a 5 star app.
They earn a lot of money from you but provide you with _zero_ support, even after you had already paid them. In case of any issues with the app, a booking or a payment, you are doomed as there is nobody to talk to. The app is buggy as well. For instance it shows empty Trips page on my gf's Huawei P8 Lite phone. Nothing we have tried helped with the issue.
It could be even better if there was a pop-up messaging box once the host has accepted. That way we could instant message back and forth like Facebook. Also, if it had an automatic translating feature that would be spiffy. Thanks!
Bug fixes and performance improvements.
Best travel app for hotel & vacation rental deals for your vacation trips!