Usually fantastic, but... I'll rate it a 5 when they fix all the issues with the last two updates - I can't even check the listing details of an upcoming trip! The star rating is for the app only, airbnb as a whole has been 5 stars for me for the past 2 years. Just fix the app please!
Customer support - worst I've experienced. This app works well unless you have a problem, then you're out luck. My account was disabled for no good reason while I was away travelling. It's been nearly a week and NO response from the Accounts team. Needless to say I've had to use alternative methods to book accommodation to continue my trip. Not sure you can rely on their service once you're away from home.
Service Fee In my opinion this item is way too expensive, ok the cleanup fee but this service fee is extremely inadequate. There are so many other app options without this charge. PAY ATTENTION WHEN YOU ARE DOING YOUR BOOKING!!!
New trip timeline is awful Generally it's a good stable app,. But I hate the new trip timeline thingy. So inconvenient and unnatural. Impossible to share the trip from there, you have to go to inbox ,click details in the appropriate conversation and only then you'll see the share button...
Don't waste your time on it. It shows many properties available. But when you send request, the owners may tell you they are not available and turn down your request. It happens many times. 80% of my requests were turned down. Worse is you have to wait for 24h for the response. Waste lots of my time.
Sending number failed. please try again. What!? I can text and call my own phone. Why the hell does it fail? I cannot make any booking without going through this step. Traveling through Europe requires a different SIM and mobile number in every country. So this needs to be made easier to do from the mobile app directly.
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And a few extras, just for our hosts:
New mobile features - We heard your feedback and made improvements to the calendar and inbox.
Co-hosts - Have a local co-host help with your listing while you’re away.
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