I love Airbnb, however, as a host I'm not happy with the app. They keep on "improving" it however much older versions were a lot better. At the moment really upset that there isn't a better assistance contact centre and that one can not respond to reviews from the app although the frequent Q&A's says you can. I'm a super host but had 1 guest who was horrible and completely unfair on her review (she thought we were a lodge.... when NO WHERE that's what we advertise) and rated us very low... now losing my super host status AND not given a chance to respond to her review. I'm so upset
They earn a lot of money from you but provide you with _zero_ support, even after you had already paid them. In case of any issues with the app, a booking or a payment, you are doomed as there is nobody to talk to. The app is buggy as well. For instance it shows empty Trips page on my gf's Huawei P8 Lite phone. Nothing we have tried helped with the issue.
Always had great experience. There was one time when the apartment was not as described, but an airbnb agent got in contact with me and made sure I stayed in a better place. Their service and customer support is great.
The worst app, its moto is onlyto cheat their customers. I have travel credits in my account and while proceeding for my booking it shows me a price after deduction of travel credits and while making payment it suddenly increases the price at last step, luckily I noticed this or else I would have paid an unnecessarily high amount which is lower on other sites.
It could be even better if there was a pop-up messaging box once the host has accepted. That way we could instant message back and forth like Facebook. Also, if it had an automatic translating feature that would be spiffy. Thanks!
I would give it 5/5 but after the update I'm unable to see anything when I click on the trip button. Great app none the less :) it definitely has come in handy for my upcoming trip
Bug fixes and performance improvements.
Best travel app for hotel & vacation rental deals for your vacation trips!