My first time using this app and it ruined my entire trip. I made a reservation for the wrong time and immediately tried to cancel it - within five minutes. The host was accommodating but the app wouldn't do refund more than a third of what I'd paid. There was no way to contact them for help. I lost the money, and as a result didn't get to take the trip at all. I will NEVER use this program again.
Idiotic app. You have to give away all your privacy when you just want to book an accomodation. Send picture, create video, create symbol(?), send picture of your driver license, who are your FB friends, etc... Spyware.
My account was hacked. I updated my password, picture, id, and phone. But account is still locked. Sent six emails to customer service. No response. Perhaps there are no people? Just programs matching hosts and guests?
I'm a airbnb hosts and very please with the whole concept, and I would like to comment on the anonymous Google user of the 17/02/2017, that your point has missed something very important about, yes indeed, requesting a lot of Identification from guests, but im just here to remind you that we do open our homes, privacy, space , hospitality and trust to travellers we don't know at all, so it's the minimum we need to do to feel safer to host so that way, and makes also other guests feeling, that staying in an Airbnb home, is safe then also for the guests and secure. If you don't want to give away all those informations, that's your right, and you still can travel trough regular hotels, it's another concept of travelling, which cannot be compared to the airbnb concept and succes. Thank you for reading. Emmanuel a happy host from bahrain.
Is it really necessary to update this app every other day? Can't you just have a monthly release? Maybe every other week when an emergency may come up?
Try all other alternatives first. Be prepared for trouble. There is absolutely no way to contact them. They erroneously charged me then cancelled my reservation without telling me. Then the host came demanding money. There is no one to talk to at this disorganized company. Be very careful!!!! Try to use another company.
Bug fixes and performance improvements.
Best travel app for hotel & home reservation deals for your vacation trips!