Review from Rexel Baylon
Usually fantastic, but... I'll rate it a 5 when they fix all the issues with the last two updates - I can't even check the listing details of an upcoming trip! The star rating is for the app only, airbnb as a whole has been 5 stars for me for the past 2 years. Just fix the app please!
Customer support - worst I've experienced. This app works well unless you have a problem, then you're out luck. My account was disabled for no good reason while I was away travelling. It's been nearly a week and NO response from the Accounts team. Needless to say I've had to use alternative methods to book accommodation to continue my trip. Not sure you can rely on their service once you're away from home.
Sending number failed. please try again. What!? I can text and call my own phone. Why the hell does it fail? I cannot make any booking without going through this step. Traveling through Europe requires a different SIM and mobile number in every country. So this needs to be made easier to do from the mobile app directly.
Technical glitches ruins the app Never allows me to login even with correct credentials. I always have to do a web access. Please fix asap
New trip timeline is awful Generally it's a good stable app,. But I hate the new trip timeline thingy. So inconvenient and unnatural. Impossible to share the trip from there, you have to go to inbox ,click details in the appropriate conversation and only then you'll see the share button...
Doesn't work Glitchy. On my new phone wouldn't let me sign in - it crashed. I figured to turn off Google Smart Lock in my device settings, sign in for the first time to Airbnb, and it worked. I then went back to device settings and turned Smart Lock back on. It worked. Then for other reasons I downgraded my software to 5.1.1. Now I can't login again. I have all smart lock features turned off.
Introducing the new Airbnb. Now, you’ve got homes, experiences, and places—all in one app.
Experiences - Book experiences led by local experts.
Places - Get insider recommendations on where to go.
Itinerary - Add experiences, places, and events to your itinerary.
And a few extras, just for our hosts:
New mobile features - We heard your feedback and made improvements to the calendar and inbox.
Co-hosts - Have a local co-host help with your listing while you’re away.
Amazing deals for tonight + no credit card needed on selected properties!