Mitra

Product Engg

About this app

Use Mitra app to manage all your Airtel retailer account & services at One place. Mitra provides a simple, intuitive user interface makes it easy for the retailers to use. Also, there are no usage charges on this app.
Mitra Offerings:
1. Live balance and a notification when the balance falls below the minimum amount

2. View tariff plans of full talk time, top ups, daily packs, SMS, internet packs and roaming packs of not just 1 state but all states in India

3. Live updates of last 20 transactions on LAPU (retailer to customer)

4. Search functionality for searching up to 72 hours of LAPU transactions

5. Raise wrong recharge reversal request and get it reversed within 15 mins of request

6. LAPU purchased from FSE up to 72 hours

7. Keep track of all the commissions received from LAPU at real time and the monthly backend commissions

8. Find status of a customer activation initiated by the retailer

9. Reset LAPU MPIN through the app

10. Send queries/ complaints on FSE service levels at the touch of a button

Ratings and reviews

I am a retailer of Airtel and I am using this apps for 3 years. This is the best apps for small retailers like me. I like all the features of this apps. But I am not getting sim swap option till now. So, I request the Airtel company to make avail this option for everyone. Thanks

I am using one plus 11 mobile, whenever I take photo of customer while doing activation or MNP, the error of customer photo not clear always comes whereas in other applications like Vi Connect or Jio POS Plus, this problem does not come at all. And this problem is very serious in airtel mitra please improve it.

Many customers account are blocked and freeze but in mitra application there are s rekyc option but ReKyc option doesn't work properly. When I tried to complete ReKYC then it show some technical issues error and my many customers account are still blocked and freeze. Please fix this error as soon as possible.

What's new

We have made a few tweaks & done a bit of fine-tuning to make the app even easier to use!