Mitra

Product Engg

About this app

Use Mitra app to manage all your Airtel retailer account & services at One place. Mitra provides a simple, intuitive user interface makes it easy for the retailers to use. Also, there are no usage charges on this app.
Mitra Offerings:
1. Live balance and a notification when the balance falls below the minimum amount

2. View tariff plans of full talk time, top ups, daily packs, SMS, internet packs and roaming packs of not just 1 state but all states in India

3. Live updates of last 20 transactions on LAPU (retailer to customer)

4. Search functionality for searching up to 72 hours of LAPU transactions

5. Raise wrong recharge reversal request and get it reversed within 15 mins of request

6. LAPU purchased from FSE up to 72 hours

7. Keep track of all the commissions received from LAPU at real time and the monthly backend commissions

8. Find status of a customer activation initiated by the retailer

9. Reset LAPU MPIN through the app

10. Send queries/ complaints on FSE service levels at the touch of a button

Ratings and reviews

This app needs serious improvement. It often crashes during transactions and especially in the recharge section, which disrupts the user experience. The app logs out every 5–10 minutes, causing frustration when trying to complete tasks. After logging in, the session should remain active for at least 2–3 hours. Additionally, contact selection from the phonebook and a copy-paste option must be added in the recharge section.These changes are essential for a smoother, more reliable user experience.

Sir, Quickly enable contact list access in Mitra app, this will reduce the time taken to recharge the saved number of the customer and you can also avoid wrong recharge. This great option is available in Idea's Smart Connect app. This helps a lot in recharging the customer's number and also saves time !! I hope this small suggestion given by me will help you to get instant contact list access in Mitra App !!🙏🙏

after the recent update the monthly total commission that we earned was not showing in the APP and Web portal range between 7 days not a good option in my opinion. would really appreciate it if there is an option for Monthly statement like how much business we did and how much commission we earned. Thank you for your Services. also please update the Recharge plans some plans are not showing. and same goes for LOAN payment lenders. Again Thank you I hope we will see better Results in future .