Horrible App!!!! I updated and lost all of my accumulated points. That is unacceptable!! The previous app was easier to navigate. The method to gain points / rewards should not be confusing for the customer and it is!!! In the past we was able to scan our receipts and now we can no longer do so. If i purchased something with cash and have a receipt i should be able to enter that into the app EASILY and earn my points!
The app is so confusing and I'm not a fan of having to pay with my card preloaded on the app to get rewards. With all of the data breeches, why risk that? Plus, if you forget your phone or pay with a card not loaded on the phone or pay with cash, there doesn't seem to be a way to get credit. The old system of taking a photo of the receipt was so much better. Still, if they want to modernize, why not allow users to pay and then scan phone for rewards?
Menu is un-readable. The app is not user friendly. Need to implement smartphone friendly menu and app ordering. Also, show receipt items not just amount paid. I want to know what I am charged for. I believe I have been mischarged. Why should have to have a receipt printed for this? Waste of paper.
Updated app is terrible. Restaurant menu is unusable. Interface is clunky. Rewards have been devalued. Improving from a system where you had to take a picture of your receipt to get rewards shouldn't have been hard, but this seems like a bug fumble for a long hyped "upgrade".
Where are my old points? They have clearly switched to a new platform based on levelup but in the process the old points went poof. They lack basic business integrity.
Where are all of my thousand accumulated points? After updating my points disappeared.
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