I have tried to get my local manager about the new rewards app, they Don't know. I have $100s of purchases and not gotten one reward. I live across the street and very loyal customer, but there are more options if the rewards app doesn't start working!
Since switching to the new app, it's been difficult to earn rewards. I go at least once a week, but the rewards have been very limited. It'd be nice if it did like the Panera app and said how many visits until the next reward. Ordering on the app has been easy.
The old program was easier to tell the progress for earning rewards and would get you to try new things with specific products offered for free. But what I really preferred was the online ordering let you pickup in 15 minutes. The new app has a minimum of 30 minutes and I don't want cold food (if they prep it and it sits there for 15 minutes while you delay arrival to the 30 minute mark).
I like the old reward program better. The combination of having emails and using the app is sometimes confusing and laborious. And the rewards are often puny and infrequent.
So far not impressed. I could not even place an order because it keeps telling me there are no locations near me. Clearly Im a regular customer!
New app doesn't work! Trying to order food and it keeps telling "finding locations near you" but never finds anything. Tried deleting app and reinstalling but to no avail! Also, haven't been able to add any of my last 3 visits because it tells me the dollar amount on my check is ALWAYS wrong. I even had my husband enter everything on his own and he got the same error. Very disappointed!!
- Updated look and feel
- Bug fixes and performance improvements
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