Total Connect 2.0

Resideo Technologies, Inc.

About this app

Stay Connected

With Total Connect® Remote Services you may control and connect your home or business from anywhere, anytime, on any mobile device. Control and manage your security system and smart home devices including: garage doors, thermostats, lights, locks, video doorbell and cameras, and more. View live video, talk to people at the front door, use voice control and receive instant activity alerts on your most important events. We make it more convenient than ever for you to stay connected!

For more information visit https://www.honeywellhome.com/solution-safe-and-secure

Requirement: Compatible Honeywell Home security system with a subscription to Total Connect 2.0 Remote Services. Please contact your security professional for additional information.

Features include:


Arm or disarm the security system
Unlock or lock doors
Turn lights off or on
Open or close the garage door
Adjust thermostat temperature
View live video and recorded clips
See and talk to people at your front door
Geofencing arming reminders
Voice control options
Secure fingerprint or face ID login
Receive push notifications on events
Create and run smart scenes
Add or delete users

Ratings and reviews

The app lacks stability. There are often connection problems even with 5 bars of Verizon service. Arming and disarming sometimes takes forever. The voice control feature is good, but the arm/disarm process sometimes takes forever. Sometimes I need to close and reopen the app to get an accurate status reading. When disarming I find sometimes it doesn't show disarmed, but if I close and reopen the app it does.

Slow to get notifications. It has taken up to 10 minutes to get notified of events. I know it's not my network as my native camera app gets notified in almost real time. For example, I usually get notified before they ring the doorbell. But the same notification through this app can take minutes. Also the notification timestamp seems to be server side and not client side which for a security system is problematic. Also, if I try to connect to the sensors it will usually time out.

App is not stable. Takes a long time to set my alarm through the app. Shows a sensor needs to cleared when this is not showing up on the panel. Problems communicating with the panel. 3 years later App continues to crash all the time. It will work for a week and then start not working again. I don't recommend this app. Looking for a new alarm system.

What's new

*User experience improvements for various functionalities
*Bug fixes and refinements