Easy to use
The app works like any other basic airline app. The reason I rated it 3 is because it does not auto sync my trips from my account (unless I book directly on Alaska website). Also, once I manually add a trip, it does not sync with Alaska Air apps installed on other devices. I travel quite a bit for work and having to manually add trips every time is just not fun.
Horrible app by alaska First you have to click ALLLLLL THE WAY BACK to the date and year of your birth. I'm not very old and it took me 10 minutes. And since I have an account but no password it won't let me get one or "forget" it. That last part will not affect new users but I'd recommend waiting on hold for 3 hours to talk to the one customer service rep
Great app! EZ to use. Only had one time there was a problem and the lady at ck-in reported it and that was the week after Christmas. Great being able to print both boarding passes and luggage tags from home.
DOES NOT WORK. Log In continues to give error message "A problem with connection". No Customer Service. All other airlines mobile apps work.
No customer service I used to love flying AK Air but in the last 2 years I have been treated like complete trash from the ticketing agents. At first I thought that is was just because I was in LA as no one seems to be decent there. My latest trip through ANC taught me that this is not the case. A special shout out to Raquel the "supervisor " at the ticketing booth in Anchorage for her complete lack of human compassion.
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