Location Error The app works well sometimes but I just got a message that my kid left the safe zone and the watch is 17minutes away from where it should be. I checked and she hasnt left the zone. How do we trust an app when is doesnt give accurate information. The. The key features are based on tracking... How do we fix this ASAP
Good device The only problem I'm having is that it doesn't update in real time. I'm sometimes at a completely new location 10km away and it updates 30min later even after refreshing location. That would be very frustrating if this device was relied on in an emergency. Voice calls to and from are clear and spot on with nothing to fault. Battery life is not great but manageable. Easy to use for kids over 5
Unreliable Very unreliable and inaccurate. The app is pretty useless too as the maps are completely wrong and untrustworthy. Do not waste you money or time till they sort it out. How many negative reviews need to be posted before anything gets done about it. Website never active either.
Ok, had loads of problems but finally Solved when used in the UK. Alcatel helpline were useless and rude. I was unable to connect to phone, connect to network etc. Essentially it is all down to the SIM and network you choose. I used 3 network pay as you go, workee for a bit then automatically upgraded to 4g and stopped working as watch only works on 2g. Got lebarra network, activated data when used in phone put in watch and could make calls, but no longer connected to phone. I finally purchased giffgaff pay as you go. Inserted directly into watch (not phone). Turned on, got signal bars. Had to activate SIM card online and top up credit, G symbol on watch, then entered imei number on phone software and it connected!!!!
Below expectation I cant find the option to generate the QR code in the apps. Besides there is about 30 mins lag from actual gps tracking location change ....by right should be updated every few minutes...this is not serving its purpose for tracking...hope the developer of the software can release a patch to fix these issues...besides those noticed one more issue...even though the watch is switched off the apps is stll updating the current location with the last known location which is invalid...
Can't send QR code No button to send the QR code to my wife, and can't hear android mic in messages
1.fix issue:Number of contact us are dialled wrong.
2.fix issue:When try to update the image on the profile of the kidswatch the picture is rotated 90 degrees.