Today I received a notification of an active assailant on campus when I was in a nearby location, and when I tried to open the Alertus app it got stuck on "Processing" for a long time, and sometimes said "It appears that internet connection is offline" despite my internet connection working perfectly fine for other purposes. For a while I couldn't see the alert in the list after having received the notification, which made it look like a retracted false alarm, but it was a real event.
6 people found this review helpful
Does not say what the notifications categories are for the app when I go into my system notification settings. Are they for each of the company's locations? Are they for actual the alerts: starting, tests, or all clears? I really don't want to be notified by the app for locations that aren't relevant to me. There is also about a 5 minute delay from the time the alert starts in the building before being notified on the app.
3 people found this review helpful
This app is awesome when it works. Every time my phone updates the app gets stuck in offline mode. Now customer service is telling me my organization has to contact them. So I can't get help. Very poor customer service. I just need to know what setting I have to adjust again for this app to work.