Smart-Choice Mobile

WealthCareMobile

About this app

Smart-Choice Mobile is developed by Alight Solutions LLC. The app provides a single access point for participants to manage their consumer driven healthcare and other tax favored benefit accounts.
Smart-Choice Mobile provides the following functionality:
• Benefit Health Account balances and details
• Recent transactions and details
• Ability to fund HSA account from checking/savings account
• View all email alerts
• Contact administrator from mobile application via email or mobile phone
• Same username/password as the online portal (no need to register your mobile device; just download, login, and go!)
• Stronger authentication support (Picture/Passphrase, device identification and challenge questions)
• View Demographic Details
• View Dependents
• View Card Details
• View Card PIN
• Fund HSA account from registered external bank accounts
• Register new users directly from mobile device

Ratings and reviews

Would be better if there was a customizable dashboard. Plus, there appears to be no way to see what your current deductible status is. And little to no explanation on when you can use your flex spending account. Also, emails from Smart-Choice say you can upload documents via the app in the Claims section. There is no claims section! Basically, the app is only good for viewing your current balances... and that's it!

always says "not connected to internet" or "incorrect response from server. please try again later" when you want to use it. app does not let you take and store receipts so you have to save them elsewhere. it's so frustrating. there is NO 24hr customer service. only 7-7 m-f. so good luck finding the time to call customer service. only reliable thing about this app is the text updates of your balances. Optum is so much better to use and navigate. I wish my company never changed.

It has been very challenging to input routing numbers and account numbers directly on the app. There's a bug/glitch once you save the account number. For "brevity" I ended up mailing myself the reimbursement checks and then depositing them mobiling which is a hassle. Also, the app allows you to input re-occuring medical expenses that need to be paid. So I did. Then I got a letter in the mail that they accidently mailed it to me instead of my provider and explained my options to correct it.

What’s new

25.05.01 What's New
Various UI enhancements and bug fixes