Unreliable. Sometimes works fine, other times - not. For example, can suddenly not download the boarding pass, or never email it. Flight search is cumbersome: if when searching change a date of return, have to start the search from start also for the first flight. When using this app you always have to prepare "a plan B" if it suddenly fails.
23 people found this review helpful
I have tried booking 3 flights in the past 3 months. Each time they successfully charged my card, issued me with a reservation code and added the entry on the app. All three times when I showed up at the airport the flight apparently was never booked. And I never received the email confirmations. I did get ticket refunds 10 days later for each, but who's refunding my taxi? To make things all the more comical, my app is named "Calendario" instead of "Alitalia." reinstalled but the problem stays.
6 people found this review helpful
I still have to understand how I can add boarding passes to the app, something quite straightforward and automatic on all other airline apps I tried (at least 5). Help on website is useless in this respect. Also, some operations like check-ins are carried out in the browser, due to a redirect to an external website. It's probably easier to just do everything in browser directly.
10 people found this review helpful