Georgia's Own Mobile Banking

- December 29, 2014

(237)

Description

The Georgia's Own Credit Union Mobile Banking app provides you the ability to view your Georgia’s Own accounts quickly and securely, whenever and wherever you are.

Features include:
- Check Account Balances
- View Transaction History
- View Pending Transactions
- Make Quick Transfers
- Branch and Surcharge-Free ATM Locator
- 128-bit Security Encryption
- Now Including Mobile Deposit!
- UPDATE: Now including an option to get to bill pay. Please note: this is an interim solution until the fully integrated mobile bill pay is complete.

Reviews

3.5

237 total

5 78

4 53

3 44

2 31

1 31

Andrea Smith

Problems with check deposit I really like the app itself. Easy to transfer funds and love that I can put a memo on the transfer. I can't get the deposit function to work anymore. I can easily take a picture of The front of the check but can't get the app to recognize the endorsement on the back. App thinks for a long time then says it has an error.

Ramona S

Only problem I have is depositing a bigger check. It can never get a clear picture of the endorsement.

Coff Zo

Can't login I get to the password field and is locked in caps. Can't do lower case. Logged into website fine.

Kaila Cooper

Question If deposited Sunday morning (before 2), should I expect it that Monday or Tuesday? I keep looking at my balance and it clearly hasn't gone through, yet when I click "deposit check" the deposited amount is green with a check beside it. It has been like this all day. Does that mean they received it or what? How long will it take to go through?

nitris official

Good app, missing credit card account Does what I need it to do most which is deposit by camera with check.... I would give 5 stars if I could also see my credit card info through app

Holly Yarbrough

Missing Credit Card/Loan Options Does not have ability to pay credit card account. Can view check, saving, certificate, but cannot make payments to Georgia's Own credit card account. Very disappointing.

User reviews

Andrea Smith February 25, 2015

Ramona S December 30, 2014

Only problem I have is depositing a bigger check. It can never get a clear picture of the endorsement.

Georgia's Own Credit Union December 31, 2014

Ramona, When you say 'bigger check' are you referring to the physical size of the check? Thanks!

Coff Zo February 13, 2015

Can't login I get to the password field and is locked in caps. Can't do lower case. Logged into website fine.

Georgia's Own Credit Union February 23, 2015

Coff, We've never heard this complaint before. Is this still occurring? Was the username or security question fields caps locked as well?

Kaila Cooper February 23, 2015

Georgia's Own Credit Union February 25, 2015

Kaila, I apologize for the delay. Checks are only reviewed/posted to your account during business days (Mon-Fri - excluding holidays). If you deposit over the weekend, you wouldn't see that check post to your account until the following business day. For more information please visit our FAQs page https://www.georgiasown.org/olb-tutorials.html.

nitris official December 29, 2014

Good app, missing credit card account Does what I need it to do most which is deposit by camera with check.... I would give 5 stars if I could also see my credit card info through app

Georgia's Own Credit Union December 31, 2014

Nitris, That's next on our list and we are hoping to see that added within the next few months. Thanks!

Holly Yarbrough December 30, 2014

Georgia's Own Credit Union December 31, 2014

Holly, That's next on our list and we are hoping to see that added within the next few months. Thanks!

Peter White February 2, 2015

Hot buggy mess. I had high hopes for mobile check deposit. Unfortunately, I spend an increasingly frustrating 15-20 minutes trying to get an acceptable picture (longer than it takes for me to walk from work to the nearby credit union office). There is no way to force the camera to focus... The picture in the viewfinder doesn't match the picture that is actually taken... Requirements are vague and you don't know whether/which-of the two pictures is unsatisfactory... Only seems to work on personal checks.

Georgia's Own Credit Union February 2, 2015

Peter, We are planning to release an update in the very near future that will make the camera focus more reliable inside our app. Thanks!

Chucky Quintana January 19, 2015

Deposit check Part of the reason I got this app was to easily deposit checks. My HTC one m8 takes very clear pictures but when I try to take a picture in the app it is always blurry no matter how much light I have or the angle I try and I didn't see a way I can access the picture from my photo gallery.

Georgia's Own Credit Union January 26, 2015

Chucky, We are hoping to release an update in the very near future that will make the camera focus better inside our app. Stay tuned. Thanks!

Dwanita Oglesby February 6, 2015

Uninstalling too many problems After reinstalling the app it still gave me the error message and freezes my phone.

Georgia's Own Credit Union February 9, 2015

Dwanita, What are the types of errors you are seeing?

Greg Cuyler December 30, 2014

Mobile deposit I really wish the mobile deposit worked for my Galaxy 4, but it doesn't, that's a bummer.

Georgia's Own Credit Union December 31, 2014

Greg, What kind of issues are you experiencing with mobile deposit?

Vaughn Hawk January 26, 2015

Mobile deposit photos do not focus App is better than it used to be but the app never focuses properly for mobile deposit check photos. Using an HTC M8 One. My camera app works fine, the Georgia's Own app never focuses, completely blurry and unreadable even under bright lights.

Georgia's Own Credit Union January 26, 2015

Vaughn, We are hoping to release an update in the very near future that will make the camera focus better inside our app. Thanks!

L Dowdy Wilson January 17, 2015

Issues with opening the app and mobile deposit Seems like everytime I click the app it says it has encountered a problem and then closes. I have to reopen the app to use it. Also I tried to do a mobile deposit it takes both images everything is clear but the deposit button at the bottom will not highlight so I can continue my deposit. Am I missing something?

Georgia's Own Credit Union January 19, 2015

L Dowdy, In all of the cases where the button wouldn't highlight the person forgot to type in the amount on the check. There are four steps: 1) choose the account 2) enter the amount of the check 3) front image 4) back image. If you'd done all of those the button will be 'active.' I'll do research on the issues opening the app. Thanks!

Katy Foster January 27, 2015

Doesn't work I was excited about saving travel time to the bank, but I've just spent a ridiculous amount of time trying to get my clear and bright picture of my check through. It continues to respond, "unclear," or "cannot read." Unfortunately, I'm heading to the bank. App not recommended.

Georgia's Own Credit Union January 28, 2015

Katy, We are planning to release an update in the very near future that will make the camera focus more reliable inside our app. Thanks!

Josh Craddock December 30, 2014

Mobile Deposit! Mobile deposit!! Thank you!! 5 stars!

Georgia's Own Credit Union December 31, 2014

Josh, Great news. Thanks!

Nevelean Adams September 4, 2014

New feature Remote Deposit Working now

Georgia's Own Credit Union September 4, 2014

Thanks for providing the update!

kris daye December 1, 2014

No mobile app bill pay I am regretting opening up my checking account because you do not have mobile bill pay for the app please tell me that this is in the works and it will be up and running soon if not I will cancel my checking account and go back to my old bank

Georgia's Own Credit Union December 11, 2014

Kris, It looks like you have successfully used bill pay on the mobile app. Let us know if you have any questions or suggestions. Also, please feel free to reach out to us at feedback@georgiasown.org. Thanks!

Sheala Johnson October 7, 2014

It works Gets the job done, but definitely behind and not as aesthetically pleasing compared to other mobile banking apps. Having a "remember username" feature would be nice.

Georgia's Own Credit Union October 9, 2014

Sheala, I've actually sent a request to the developers to scope out adding a 'remember username' option. As far as the look/feel of the app, what suggestions might you have to improve the aesthetics? Thanks!

Andrew Mattie November 30, 2014

Feature packed but... This app is lacking in ascetics. I recommend adding a tablet UI and having your Developers checkout the Android material design guidelines for a better looking UI.

Georgia's Own Credit Union December 2, 2014

Andrew, Thanks for the review. We are always working to improve the UI/UX. Thanks!

Shemika Mann November 9, 2014

Retry App was working. However, now it just tells me to RETRY and I can't use it at all...even after uninstalling then installing again. I've cleared the data for app also . The app needs to have the balances in "real time" automatically changing even based on pending transactions. Using the credit union is far more inconvenient than the "other big bank". I guess the wait period for deposits to post seems ancient in 2014. If I deposit with "the big bank" by 8 pm the funds are avail the next day.

Georgia's Own Credit Union December 4, 2014

Shemika, It looks like you are now using the app without issue. Can you please confirm? Thanks!

Chris Humeniuk December 26, 2014

Did anyone test this? Big feature is being able to deposit checks through the app. Someone forgot that you need a focus button. How did this pass testing. Tried multiple times. Matter of fact just tried 20 times and it can't find the endorsement. Horrible implementation.

Georgia's Own Credit Union December 29, 2014

Chris, I'll reach out to the developers to see if they can do further research. We've had close to 10,000 deposits submitted so hopefully this is a fringe case and can be resolved soon.

Le Fish December 19, 2014

Still Awful After taking photos of the check more times than I can count, and every time being told by the app that the dollar amount entered doesn't match that shown on the check (it did), I finally gave up. Also, transfers from app tend to duplicate, so if you make a transfer you better check to see that it only did it once! Finally, exiting the app requires hitting the back button so many times you will feel like you are playing the world's most hated video game.

Georgia's Own Credit Union December 20, 2014

Le Fish, So you haven't tried a check since the first one? If the numbers are smudged or could be confused for a different number the app might not be able to decipher. As for the transfers and exiting the app, please use the controls inside of the app and not from your phone. That will eliminate those issues until a fix is in place.

Matt Brooks November 4, 2014

Save Login Credentials! You have to re-login every time you want to access the app. This is beyond inconvenient for anyone who uses a password manager. Edit: "Are you referring specifically to the username or both username and password" - I'm actually referring to both username and password. My username is a random grouping of digits and my password is far more complex. If I am going to go through the complexity of having to enter both of these in I'd rather use the desktop site. "There are definitely some security concerns around allowing the ability to save all your credentials. For example, if you were to lose your device your financial security would be at risk." - Don't store the username and password on the phone then, use access keys instead. If you have to store the password and username on the phone, encrypt them. Either way your credentials would be safe if your phone was stolen. Having access to the app itself doesn't look dangerous unless I'm concerned about a crook depositing a check for me into my account. Also, you can just secure the app by allowing a pin to be set in order to access it. If you don't think that's a good idea check out Google Wallet.

Georgia's Own Credit Union November 3, 2014

Matt, Are you referring specifically to the username or both username and password? There are definitely some security concerns around allowing the ability to save all your credentials. For example, if you were to lose your device your financial security would be at risk. Just let us know what you are looking for. Thanks!

Darrell Warren October 16, 2014

Worst banking app ever I have been waiting for Ga. Own to come up with a decent app for over two years. I am done. Just opened a BOA and it works great. Closing my GA. Own account first thing tomorrow.

Georgia's Own Credit Union October 24, 2014

Darrell, I've tried to call a few times but have been unable to reach you. Can you provide more information as to what you don't like about our app? Since last year we've included new our services such as true mobile banking, mobile deposit, etc.

Marlyn Perez September 17, 2014

Remember my ID! It is so frustrating that I have to type in my user ID every time I want to check my account. Why isn't there a remember option like all the other bank apps?

Georgia's Own Credit Union September 19, 2014

Ms. Perez, I'll speak with the developers about adding that type of functionality. In the meantime, you can go into your phone settings and set a text expansion shortcut for your username. For example, if you typed ** it would auto correct to your username. That's actually something I do as well. I'll see what we can do on our side. Thanks!

Maria Martin December 15, 2014

Deposit check feature still wont work for me..using galaxy 4

Georgia's Own Credit Union December 18, 2014

Maria, It seems you've been able to successfully submit a mobile deposit. Please let us know if you have any other questions. Thanks

Dmitri Powe September 23, 2014

Needs some serious work... Wish this app worked as well as other banking apps. Needs a higher level of professional development (hint).

Georgia's Own Credit Union September 22, 2014

Dmitri, I apologize for the delay in responding. Can you give me more specifics as to what you wish to see different in the app? Thanks!

Melissa Raburn November 14, 2014

Horrible mobile deposit! This app is ok to check my balance but that's it! It took forever for Georgia's to get mobile deposit and now that it does it doesn't work! I've been trying for 3 hours with multiple checks and it never works! When it takes a clear picture of the front it freezes when taking the endorsement side! Or if by some miracle they both take when I go to deposit it I'm either told that the amount on the check doesn't match what I entered (which it very clearly does) or that the perfectly clear check isn't readable!

Georgia's Own Credit Union November 18, 2014

Melissa, We've had a few complaints from members using an S4 Active so there might be some type of incompatibility between the S4 active and our app. I've made the developers aware so that they can resolve the issue ASAP. I apologize for the inconvenience!

Veronica Cochran September 4, 2014

Update - Thank You! Finally! Remote check capture! Thank you Georgia's Own...this app is now truly useful :D

Georgia's Own Credit Union September 4, 2014

Veronica, Please update your app and I think you'll be happy. :)

Robert Donar September 21, 2014

Not working Every time I click on the app it comes up with a black screen with a white line through it. VERY ANNOYING!

Georgia's Own Credit Union September 22, 2014

Mr. Donar, At the time you put in this review we were under scheduled maintenance. I can also see that you were successful in getting in once maintenance was over. I have left you a voicemail to confirm so please feel free to let me know otherwise. Thanks!

Coy Adams September 4, 2014

New Mobile Deposit Application accepted my deposit. Waiting to see if it is accepted.

Georgia's Own Credit Union December 11, 2014

Coy, It looks like you are taking advantage of the new mobile deposit feature. Let us know if you have any other issues. Thanks!

Craig Kulpa November 10, 2014

Good app Nice app. Would like to have the ability to set up bill payments.

Georgia's Own Credit Union December 4, 2014

Craig, You should now see the 'Payments' option in the menu inside the app. This will allow you to open the desktop version of bill pay on your phone. Please note: this is an interim solution as we put the final touches on the fully integrated mobile bill pay that should be released in the 1st quarter of 2015. Thanks!

Brian Atkinson October 25, 2014

Really disappointed I've waited and waited for the mobile check deposit feature and now its unveiled with a three day hold???? Please tell me this will change. Im really trying to stick with my credit union but you are making it really inconvenient.

Georgia's Own Credit Union October 30, 2014

Brian, As long as you are able to submit your check before 2:00 p.m. on a business day it would only be a two-day hold (and really more like a day and a half). It follows the same rules as our ATMs. For example, submit at 1:00 p.m. on Monday and you'll receive all of your funds by Wednesday. Thanks!

Natalie Hamlett December 11, 2014

Endorsement pic is tricky Love the functionality! Was able to do my 1st 2 deposits easily but now it refuses to focus on the back of the check so I can't submit an acceptable pic. Frustrated ...

Georgia's Own Credit Union December 11, 2014

Natalie, What error message were you receiving when taking the picture of the back of the check? Was it something to do with being blurry or endorsement missing? One suggestion is to make sure all four corners of the check are visible and issitting on a high-contrast background (i.e., if the check is white laying it on a very dark background).

William Womack September 22, 2014

Way better now Ever since an update the app has worked fantastic and I have not have one problem since

Georgia's Own Credit Union September 22, 2014

Great to hear! Thanks, William!

Will Junkin November 9, 2014

Will I am trying to setup online banking... So what did I do I downloaded app. Tried to sign in but cant! I have to register first. Ok no problem I go to the web site and to the mobile on my phone and tablet and try to register. Fill in my info and click continue. Then I look at a blue screen w/a picture of a tree n green grass in the middle of it for 15 minutes. Went on pc to register and would not do anything but say timed out. Sure hope I dont need go get my $ out and this an example of how its going to be!

Georgia's Own Credit Union November 24, 2014

UPDATE: Will, have you attempted this again? ORIGINAL: Will, At the time you were attempting to register we were under scheduled maintenance which was the reason you were experiencing issues registering. On your next attempt you will not have this type of behavior (provided we aren't under scheduled maintenance again). Thanks!

Patrick Hines December 1, 2014

Screen to dark Still not working I have the latest Android version still no luck :(

Georgia's Own Credit Union December 2, 2014

Patrick, Can you send a screenshot of your screen to feedback@georgiasown.org. Thanks!

Damien Bock November 17, 2014

Very much a Hassel Not worth the time . easier to just go to the bank. Don't use

Georgia's Own Credit Union November 18, 2014

Damien, can you provide more information as to what is causing you issues? Thanks!

Matthew Thomas October 30, 2014

Blurry photos of checks When taking photos of checks to deposit they are always too blurry to read. HTC One M8 with Android 4.4.4 I had to use an old phone to take the pictures of checks. The HTC One M8 doesn't autofocus before the picture is taken.

Georgia's Own Credit Union November 3, 2014

Matthew, Thanks for the update. In looking over the specs of the phone it does seem to have auto focus so I'll reach out to the developers to see if they are somehow not taking advantage of that in the mobile app. Thanks for bringing this to our attention.

Tripp Ecs November 5, 2014

Not accurate Does not give correct account info as far as balances or transfer Need to fix, im gonna uninstall until its fixed

Georgia's Own Credit Union November 14, 2014

Tripp, Can you provide some information as to when this occurred? Thanks!

david dominick September 22, 2014

Meh+++ It is getting better

Georgia's Own Credit Union September 22, 2014

David, What type of functionality are you looking for? We are hard at work on mobile bill pay as we speak.

What's New

Misc bug fixes and improvements

Additional information

Updated

December 29, 2014

Size

1.2M

Installs

10,000 - 50,000

Current Version

1.3.47

Requires Android

2.3.3 and up

Content Rating

Low Maturity

Permissions

Report

Flag as inappropriate

Offered By

Georgia's Own Credit Union

Developer

Visit Website Email info@georgiasown.org Privacy Policy

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