
A Google user
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Before, this app was very simple to use and quick. My biggest complaint was that you couldn't update your policy number and had to reinstall every time. But now, you have to enter large amounts of information. It's time consuming. Please go back to the old way, and also fix it so you can update policy numbers without reinstalling.
7 people found this review helpful
Allianz Partners Health
October 22, 2018
Hello Ryan, thank you for your feedback. Your comments have been forwarded to our app team.

A Google user
i still like the app so much. however, i didn't use for over a year and now it doesn't work. when i open it froses on the opening sccreen forever. i tried too many things with no result. i updated it, cleared catch, cleared data, restart the device, uninstall then install, with wifi and without wifi... i seek your kind support as i need to use the app. thanks in advance, regards.
Allianz Partners Health
February 14, 2019
Hi Hosam, sorry to hear you are experiencing this issue with our app. Please try upgrading your Android OS from 5.0 to a more recent version. Our team are available to assist you at customer.advocacy@allianzworldwidecare.com. Thank you

Dan Brown
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So much easier than submitting paper claims. Uodate.. A new version just released and still not bad but now more time to submit a claim. Took away 1 star as the experience got worse. 2020-Nov update: app was updated. In the process, no longer have a quick pin to login or finger print, but username and password. Also, bank transfer information previously entered now has to be re entered - EVERY TIME. A lot less easy to use with these details.
5 people found this review helpful
Allianz Partners Health
September 7, 2018
Hello Dan, thank you for taking the time to review our app. Your comments have been forwarded to our app team