
A Google user
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Arguably the worse app i've experienced in years. Although the word experience is a stretch because despite many attempts i haven't been able to register. Did anyone on the design team even take a look at how other mobile banking apps deal with registration. If someone was paid to deliver this app...the bank should ask for a refund. Absolutely hopeless, 1 star is too much. There must have been an update to the app as I'm now able to register and access my account.
22 people found this review helpful
AlRayan Bank
February 20, 2020
Thank you for getting in touch with us. We're sorry to hear of the difficulties you’re experiencing with our Mobile Banking app. Please call us on 0800 694 7193 and we will be happy to help you through the registration process.
However, please be aware that we are currently experiencing a high call volume, so waiting times are longer than usual.

Shaza83 S
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It's a very nice app which feels much more secure. It's very easy to use. I can quickly access and manage my bank account any payments. I would definitely recommend Edit: After a an Android OS update I keep getting logged out as it thinks my phone is rooted which it definitely is not. Update: After reinstalling the app and restarting my phone I had the same issue. i tried again after a few days and had to register as an existing user. It works now with no issues.

Shug Michael
Pixel 8 Pro, developer options not enabled so no changes made there, phone is not rooted but like so many others I can't log in to my account because app detects phone is rooted. This has only happened with the latest version of the app and after updating to Android 16, currently the latest release. Please fix as the app obviously needs to be made compatible with Android 16 since the false root detection seems to be common to all who have this latest Android version.
1 person found this review helpful