I have got a subcard and I want to keep track of my points and I wanted to use the app for this but it is gone from being ok to down right useless and every time I try to sign in it gives me some bull s**t about my email or password being wrong when I have changed my password 7 or 8 times and it also says or my account has expired when it hasn't because it works on the website ok. To sum up this app is s**t and I would not recommend it
Useless. Always saying my password is incorrect when it isn't and I even have reset it countless times and it still won't work. I have to say as a new customer, I have never found any loyalty card so hard to use with any other company!! You try to have trendy branding yet can't get an app working 😒
It's always worked fine for me until the last update but now it doesn't even give me the option to log it? Went to go subway today and I couldn't get any points because I don't have a physical card I only use this app and it won't even give me the option to log in!
This app is a complete nightmare. I have downloaded and re-downloaded this app about 6 times, reset my password 4 times and apparently my details are still incorrect. I know they are correct because when I log on via the website it let's me in!!! Pointless trying to promote all the promotions when the app doesn't even work!!!!
The app is useless. Subway seem to be completely disinterested in getting the problem with the app fixed as the password problem has been ongoing for month. A good demonstration of poor customer service and how to alienate yourself from what would be a loyal customer base. Poor app produced by a poor business on a downward spiral.
Was nervous about the recent update with others reporting problems, but it's been seamless for me. Haven't tried SubSquad yet, but existing points showed up fine and no need to log in again. One of the few loyalty 'cards' I use because there's no need to carry an actual card!
We have upgraded the App to bring you SUBSQUAD™ - the new and faster way to earn bonus points with your friends. This version also includes minor bug fixes and security improvements.