
Nathan W
The app doesn't work. For two weeks It wasn't even in the playstore so I was unable to download it from the link I was sent. And then once I finally got the app it doesn't even allow me into my work group. Easily the worst work schedules app I've ever used. Oh and there's no support from the team either since I've sent two reports to them and the first one just got a automated bot response.
13 people found this review helpful
Altametrics
October 25, 2023
Hello Nanthan! we apologize for the inconvenience caused with our app. We kindly request that you email us at mobilehelp@altametrics.com with the following details: Full Name, Email ID, Phone#, Store #, eID/User ID Timecard/Employee ID. Once we have this information, our team will investigate the issue and provide a solution as soon as possible.

Idk Chances
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It worked the first time I opened the app and now it's refusing to work anytime I open the app I'm stuck on a constant loading screen and when I think it's finally done loading it pauses for 2 seconds and then continues loading. and it's not an Wi-Fi problem so idek what's causing it to not load properly. THANK YOU FOR HELPING ME FIX THE APP IT WORKS AMAZING NOW😁
1 person found this review helpful
Altametrics
August 28, 2025
Thanks for sharing your feedback! We’re sorry you’re facing this issue. Could you please try clearing the app cache or reinstalling? In the meantime, we recommend reaching out to our support team at mobilehelp@altametrics.com with your registered email/phone, store number, and user/employee ID so we can assist you directly.

Nopeunid
I'm sure it has some function for someone, but every single time I've tried to verify, it has never confirmed my position, or just doesn't work at all. I've tried just about everything and the app just does nothing besides allow me to put in my email, input a verification code, and tell it my phone number. Might not be the case for you, but was the case for me.
4 people found this review helpful
Altametrics
September 30, 2024
Hello Nopeunid! We appreciate you taking the time to share your feedback. To assist you, kindly share your registered email/phone, store number, and eID/User ID/Employee ID at mobilehelp@altametrics.com. Our team will provide a solution soon. Thank you for bringing this to our attention, and we look forward to hearing from you soon.