
S. A. Cruz
Like someone else said, this app used to have a remote control function. It was removed in the newest version, which makes the app defunct to me now. It was a very much needed feature, as it helped me with pairing remotes back to the cable box. I would navigate the menu with my phone, then pair the remote to get it working again for my tv. Please bring back this feature! Many people, including myself, would appreciate it.
1 person found this review helpful
Altice USA, Inc.
January 6, 2026
Thank you for taking the time to review our app. If you need further assistance please reach out to us at AppSupport@optimum.com ^Rich

ken arenz
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This app could be great if I didn't have to uninstall and re install several times a day. Constant problems with errors. Calling Altice several times got nowhere as I was told they couldn't do anything about it as it wasn't under their control. This all started around July 2019 and still persists in spite of updates since then. Is anyone at the company listening?! Update. Still no response after twice contacting above "support". What a overpriced POS this company is!
33 people found this review helpful
Altice USA, Inc.
January 16, 2021
Hello Ken! Our apologies for the less than satisfactory experience you have had with this new app. If we could be of any assistance, please feel free to reach out to us on Twitter at @OptimumHelp. Or, you could also reach out on the Optimum Facebook page. We're happy to help. ^James

Light Yagami
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On the old app & there was a remote to change the the tv stations, but with this new version, there is no remote option. In addition to that, they changed the box which had the time displayed & I could use the buttons on cable box to change the station. Now I can't change the tv stations at all if the remote is misplaced. And it's always saying im not connected to the home network, when that's literally the only network i'm connected to.
17 people found this review helpful
Altice USA, Inc.
January 25, 2025
Hello. Thank you for the feedback. We are always looking at ways to improve. ^Antonette