Hi Len, I'm sorry to hear you're not happy with the app. Please email us here @AppSupport@AlticeUSA.com with the following: Error message, along w/error code, User Id, Program name having the issue, Video type (Linear, VOD, DVR). Network (Wifi/Cell), Date/Time of Error (Approximate), Device Model and OS, and a screenshot (if available). Ty, ^Deb