Few things missing **EDIT: previously 3 stars, now 1. Do not force me to use your app for contactless if it's not going to work.** Good app that's easy to use. Desperately needs the following: fingerprint scanning, compatibility with Android Pay, and info on what discount avios points would get you.
Lack of fingerprint access support is annoying. Last update broke everything. Reinstall allows access to the app but breaks Amex Pay. Following the last update, tried to activate Amex Pay and was told it's already active on another device and I need to deactivate that device first...but it's the same device! Not much point prompting to deactivate the other device when there's only one device. Otherwise pretty, but sub-standard banking app.
Since the update, my app would refuse to connect to Amex to retrieve my balance and transactions. Removed and reinstalled, as any normal app, and that messed up the Amex Pay. Says it is installed on a different device. Tried all their suggestions, such as remove secure lock screen to automatically deactivate, touch card to device in android pay to remove, and nothing worked. Poor implementation of the payment system, why not just use Android Pay
Amex pay already on another device App broke upon update. Re installed to get back working but as per other reviews now means amex pay registered to another device with no obvious way of removing "old" device. Sounds like a bug if others experience same. #help
AMEX pay is clumsy... I use it every time I use the train in London, and today, it took 6 attempts to get out of one station before the app finally synced with the gate (would show a tick, even though the barrier didn't open), this isn't a one off, I've missed trains before when the app doesn't do it's job. I think I'll revert to using the card... Would be a lot better of amex just used android pay.
Tried to pay at a contactless till with this for the first time and it didn't work. Response was - Present card again. I did but it still wouldn't work. Very embarrassing! I suggest people will try this twice, possible three times before giving up on it altogether. Looks like were a long way off the 'digital wallet'.
• You can activate your Card and register for your Online Services Account on the Amex app.
• Amex Offers notifications are now available for eligible Amex Cards
• Use your Android device to make payments with your Amex Card. Activate your Card for Amex Pay in the Amex App, then simply unlock, tap and pay.
If you download the American Express official service app for free, you can check your usage and the number of points card is your whenever they want.