Great Love the app.
Terrible customer care. American Express customer service is absolutely crap. They speak with a condescending disrespect, and expect me to remain a card member? My FICO is above 800. I don't need you. Start speaking to your customers who have concerns with some real respect, and maybe we wouldn't leave. Discover Card is HEADS AND SHOULDERS better with customer service than you are. You have no excuse.
It's very basic app. Not mobile friendly. The offer is not very search friendly. Not working at all in new Android N preview 3. Need to fix asap.
Please add fingerprint authentication!!! You already allow fingerprint authentication with Android Pay, so there's no reason not to add it to your own app. It would also be great if the app could open directly to the activity page when it's launched either by default or as an option. Most of the time I'm opening the app to check recent activity, so that's what I want to see first. If I want my statement balance, I'd willing to make a few more taps then. This likely goes for most users.
Just to say something about CS I've had nothing but good experiences with AMEX customer service they have never talked down or condescending to me, & i have talked to them many times. They have even reimbursed money that a company blatantly ripped me off, & yes I will name that company it was ( Airgun Depot ) Yea alot of places don't accept AMEX, but i stick with them because they have always taken care of me! So i know if a online merchant tries to rip me off AMEX will fix it for me. Plus 645 to 764 in less than 4 months isn't bad!👍👍
Works great! Very convenient and easy to use. It is great to have access to my account at anytime and anywhere. Thank you!
- NEW: Turn on purchase alerts to be notified when your Card is charged, so you can keep an eye on spending in real-time.
- Statements are now available in the Activity tab, so your transactions are in one place. We’ve also added additional details around the status of payments.
Be sure to allow notifications in your device settings to take advantage of purchase alerts. Remember, you can adjust which alerts you receive at any time within “Push Notifications” in the Amex Mobile app settings.
Stay on top of your spending while on the go with the new Capital One Wallet.