Cleveland Clinic Express Care

Cleveland Clinic

About this app

Cleveland Clinic Express Care® Online offers 24/7 care from anywhere via your smartphone or tablet. During your virtual visit, a healthcare provider can offer a diagnosis, treatment, and medication if appropriate – no appointment needed.

How can Express Care Online benefit me?
• Connect in minutes to a healthcare provider – save time vs. an in-person visit
• Can be used by your entire family, ages 2 and up
• $65 or less per visit, with many insurance plans accepted
• All visits are secure and confidential.
• We treat many common conditions, including cough and cold, sinus infections, allergies, rash, and pink eye
• Many Cleveland Clinic providers also offer virtual follow-up visits to select patients

Commonly Treated Conditions (Ages 2+)
• Asthma*
• Bronchitis*
• Conjunctivitis
• Cough and cold symptoms
• Earaches*
• Minor back and shoulder pain*
• Minor medical concerns
• Minor trauma, burns or lacerations*
• Sinus infections
• Urinary tract infections*
• Yeast infections*
• Rash
• Flu Symptom

*Adult patients only

Ratings and reviews

I kept losing my connection way too early by being timed-out while I was responding to the questions and uploading pics. So, the app needs to be reset for longer response time OR, it NEEDS to be reset to remember the answers before it times-out, so that one doesn't need to start all over again. It was extremely frustrating!

I tried 3 times to use this, every time when it got to the video it just stopped loading. Total wate of time when I was really sick and needed to see a Dr. That was after it froze numerous times on the beginning screen. I had to reinstall twice and log back in, even call the customer service to reset my password moments after I'd been logged in and it kicked me out.

Good app once you're connected to a provider but i was bumped twice and had to reenter my info each time. Also some inconsistencies in the number of patients ahead of you. Once connected, the visit went smoothly and swiftly. I will be recommending this app and will be using it again!

What's new

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed