
Rick Jones
I only occasionally use Pulse, but in the past it's usually worked. Just tried it on a 7kW charger that doesn't take contactless, and the app just hangs - spinning circle on white screen forever. Had to give up and find somewhere else. I see the app was only updated a week ago, something's been broken. Rubbish quality control.
9 people found this review helpful
Hi Rick, thank you for your review. Sorry to hear about your recent experience, if similar issue witnessed again please call our helpline while at the unit, as we are here 24/7 to support remotely. Agnes

D Moreland
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scammers, kinda of works when not logged it so would have to pay peak price, but i have a subscription, when i log in i get network errors!!!!...poor app not loading, I have a subscription which i can't ever use, the app doesn't load locations and keep getting network error , I've removed app also no good. app is updated and still having issues. stay away from bp pulse please share your bad experience let's show them how bad this is....
2 people found this review helpful
Hi D Moreland, sorry to hear the app isn’t loading and showing locations — especially with an active subscription, we understand how frustrating that is. Please make sure you’re on the latest version. If the issue continues, email us at heretohelp@bp.com with your details so we can investigate. Julia, bp pulse