This app is utilitarian at best. Rather clunky for a mobile app, it doesn't follow Android design it usability standards. Simple things like checking status of a train you may be on require manual lookup and entry of the train number. It also stopped working entirely on my phone for 5 months because of a simple timeout issue (thanks for fixing that in 4/2017). That said it is much better than their mobile web experience and a must have for frequent Amtrak travelers.
I looked up the status of the train I am on, Amtrak 89 to Savannah. The estimated arrival time is two hours off the schedule time and since the onboard pa announcement was that we are 40 minutes late due to some kind of repair crew in the way, this status is absolutely off.
Reservations do not show through "upcoming trips" even when reservations are made directly from the mobile app. You need to know the reservation number to look it up through the search tool. Highly annoying.
Edit: today's app update *finally* fixed the cellular problem mentioned below. For months and months, getting ticket info and train status over cellular has been broken, but Wi-Fi works fine. Many inconveniences compared to what one might expect of modern apps, but when it works, the e-ticket and train status checks are more convenient than the Amtrak website from a cellphone.
Why aren't tickets purchased with rewards points shown in my upcoming trips? I'm signed into my rewards account, so it should be able to pull in those records. Otherwise, what's the point of linking the app to your rewards account?
This app WILL lose your reservations. Take a screen capture of the QR code or make sure you can get into your email on the train! The from-to train status won't show trains that have departed so it's not really status, just guesses about the future.
● Bug fixes
Best app for PNR Status, Train Status, Indian Rail info & Online Ticket Bookings