Very basic. Somewhat hard to book trips. Could not find route from my local Amtrak station. Have to book seperatly which is then pointless to use app.

All I am looking for is to confirm a time of arrival and it just says no trains,then it doesn't assist with a phone number to call under the contact us heading is nothing

What good is an app that doesn't let you see your booked trip?!

Great way to get tickets and check train status.

Just trying to join the Loyalty app is bologna trying to get a password in is b*******

It would be great if I could see a map of all routes and be able to drill down to see specific routes, including cities along the way, on this app. It would be great if I could jump to states/cities with a letter or two instead of scrolling endlessly to find my location. Again, seeing routes and states/cities on the routes with stations, would help me plan immensely! Your app costs me time I don't want to spend searching for trips.

Disappears off a droid just when I'm showing the eticket. Then I have to dig out a paper version. Also, cannot look up current trips and etickets without the confirmation number. What is the bloody point of the app? Oh, and I forgot something. No rewards points for any of the trips I've taken for the last 3 years.

It's nice having a mobile-optimized display, and I definitely like the ease with which I can pull up my ticket. But it drives me crazy to have to input my phone number and credit card info every time; please store this info in my profile. And I can't figure out if I can use my Amtrak Rewards points for in-app ticket purchases.

It was a fine app 2 years ago , but is missing features. Need a reservation number for example, it doesn't like ticket numbers. It often does not register tickets bought online. Sometimes it does, occasionally it doesn't. Never seems to work if an agent modified the ticket. Great for a last minute change to another train with a different departure time.

You MUST know the departure date to get anything from this app. I want to travel from point A to point B, show me the dates trains travel that route. I could not find a SINGLE train/bus combo from Phoenix az PHG to st louis STL for the entire month of june but there is one everyday coming back (STL-PHG). Worthless planning tool. It's worth my while to fly ...

No pay with points. Senior discount hidden in ending discount drop down, not up front with kids. Completed trips still "current". No edit/change trip option Shouldn't need train number to check status if you have station! At least mimic julie phone functionality! No route map, no live map, no fare saver. Really clunky travel planner that says "no trips available" because it's not smart enough to factor connections and it didn't explain why.

Doesn't even share major travel alerts! Travel between my cities shut down for 48 hours, but no alert! I only found out on TV local news! I would have shown up only to find no way to my destination except by crammed bus!! Get with the program, Amtrak app!

This app is utilitarian at best. Rather clunky for a mobile app, it doesn't follow Android design it usability standards. Simple things like checking status of a train you may be on require manual lookup and entry of the train number. It also stopped working entirely on my phone for 5 months because of a simple timeout issue (thanks for fixing that in 4/2017). That said it is much better than their mobile web experience and a must have for frequent Amtrak travelers.

Reservations do not show through "upcoming trips" even when reservations are made directly from the mobile app. You need to know the reservation number to look it up through the search tool. Highly annoying.

This app would be perfect if you could select a train in a station and have alerts if it's running behind or early. You and I both know that the Amtrak is as punctual as a Caveman with a sundial in the dark. it is a pain in the ass to check the website every 30 minutes to see if it's running on time. Make this happen Amtrak

I looked up the status of the train I am on, Amtrak 89 to Savannah. The estimated arrival time is two hours off the schedule time and since the onboard pa announcement was that we are 40 minutes late due to some kind of repair crew in the way, this status is absolutely off.

Did not warn me that the train i was trying to purchase tickets for was already an hour late. coulda paid 1/3 the price to get there quicker on commuter train. no one at ticket gate to help sort issue....Horrible customer experience.

This app is broken. It does not update the departure and arrival time for my wife's train. She takes this same train numerous times per year. I suggest using a browser.

Great for the average traveler to make basic reservations, but it is limited. I was unable to find a way to use a common discount (military rate), find general information for specific trains, or specific information for additional travel options--dining car, upgrades, etc

Very nicely done. Have booked several trips with this app, works very well. Access to fill timetables, etc would be nice but the website has good supplemental data - app does a great job at booking, etc

Schedule/train status view extremely inaccurate. As a rideshare driver I always check NYP-BAL traffic and the app is ALWAYS missing trains. The web version of the tracker is much more accurate and inclusive. Why the iOS version works find and the Android does not is beyond my technical skills.....

Edit: today's app update *finally* fixed the cellular problem mentioned below. For months and months, getting ticket info and train status over cellular has been broken, but Wi-Fi works fine. Many inconveniences compared to what one might expect of modern apps, but when it works, the e-ticket and train status checks are more convenient than the Amtrak website from a cellphone.

Not sure how to feel. Its been almost 5 years since i first used amtraks services, And the app still needs a ton of work. I not able to see my round trip tickets because of "How the ticket was purchased" but its been saying that for the last 3 years, you havent fixed this in 3 years?? If i bought the round trip tickets through the app, then i shoud see them through the app. Dont give me the little scanner code when i arrive in one city, and then not allow me to see the new ticket when it is time to leave and go back, The app then becomes Useless...might as well just print the ticket..

This app makes you re-sign in every time with your Amtrak Rewards number and the crazy long password they force you to create - 10 characters including upper case, lower case, numbers and special characters. There isn't a way to stay signed in. If you mess up 3 times, youre locked out. I don't have my Amtrak Rewards number memorized, of course, and it's a huge pain to do this every time without typos. It says you can use your email instead, but that's false. This means forget about being able to access your ticket through the app. Useless!

For some reason the app always says I have zero points even though I do have points. On a browser the points show up so I assume this is an app issue

Took my payment after a CPL tries, then did not send me confirmation or reservation information. Very much made it more a hastle

My old multi-ride ticket expired. I purchased a new ticket through the app, but immediately after purchasing the ticket, it disappeared. Now it only shows my expired ticket - have to manually input the reservation number to pull up the new ticket.

this app has the potential to be wonderful , but sadly, right now, it's only marginally useful. The biggest problem is that it's not coordinated with the guest rewards program. So if you want to redeem your points on your phone you have to go to the full website and believe me it's not easy. Also, to add insult to injury, once you manage to redeem your points, your trips don't appear in the app in spite of the fact that the app claims to be connected to Guest Rewards. It gives the impression that they don't want you to actually redeem your points, at least not through the app.

Why aren't tickets purchased with rewards points shown in my upcoming trips? I'm signed into my rewards account, so it should be able to pull in those records. Otherwise, what's the point of linking the app to your rewards account?

With very limited functionality, I'm capable of purchasing and using tickets... Every time I make a purchase under my account, it asks for my phone number, and credit card info... Its 2017, and we don't have passwords for the info inside an application? Look at PayPal, venmo.... They all can save card info...

There are a few things that frustrate me with this app. First, you can't just start typing a station name and get recommendations. You have to go to the list and scroll through all of them. It's a pain. Also, you can't always change a trip from inside the app, but you don't know in advance if you can or cannot change a trip in the app (as opposed to inn the phone). If I could watch upgrade prices change while I travel on a multi-day trip, I'd be more likely to actually upgrade. And lastly, route MAPS! It's the most obvious thing ever, but if I have a ticket, I should be able to click the route and see stop information between the end points. (Smokers and people who like to stretch out during long stops would really appreciate this! )

I'm a daily rider and the app was my saving grace. I could buy my monthly pass and it would appear in the My Trips tab for quick & easy access when the conductor came through. Was working smoothly until 2 months ago and now my trips don't show and I have to go lookong for an email to show my ticket. FIX THIS BUG...and I'll gladly raise my rating.

Amtrak totally rocks! Only bad experience was with a redhat sour puss. All else was phenomenal. I will always search out a way to take the train! Everyone treated me with awesome consideration.

The app does not show trips I have booked. Does not seem to sync with my on line account so on order to use the ticket on the app, I need to find and enter the reservation number - very cumbersome.

This app WILL lose your reservations. Take a screen capture of the QR code or make sure you can get into your email on the train! The from-to train status won't show trains that have departed so it's not really status, just guesses about the future.

Unable to sign in easily, getting error messages using correct password etc. Frustating. I've had to call in instead. Maybe this update will fix it once and for all.

Metuchen, NJ does not show up in list of cities to search from. But Amtrak stops there. Cannot use app to book tickets.

I love this app. It is intuitive and easy to use. The user interface is clean and functional, yet attractive. Excellent overall.

I installed the app. Checked it before leaving hotel and 2 hrs later I am still waiting on my train! Yes that's right folks my app says the train is leaving on time. I am waiting here with an overbooked train with no announcements from the two employees who would rather fight with one another than make announcements as to what is going on.

Not much amtrak has the worst WiFi! Still horrible after a year ago when they said it would improve. What a joke.