I have never once been able to look up a reserved/scheduled trip on this app. It is only useful to assess train status. And since AMTRAK no longer prints timetables (more importantly list of stops to help know where you are) they should make those available through the app.

The app refuses to remember my trip, purchased online. I have to look up my reservation number from email to do ANYTHING, even though I'm logged into the app with my account. I can't save an upcoming trip. I can't switch away and come back and expect anything to be there. I can't enter the details for a train which has already departed it's departure station and see when it's arriving at it's arrival station. About all I can do is look up a reservation from a number I kept in my head, and use that to check in.

I went to book a simple trip from philly to Newark, but the schedule wouldnt come up on my galaxy s8+. My buddy put it in on his iphone and got it immediately. Had to buy my ticket through my friends phone. Not satisfied.

Very poor design. Even after going through the hassle of looking up my next trip, and putting the trip on my calendar, it still says I have no upcoming trips. The web page is better.

I like being able to look up rates but I can never purchase tickets because I am disabled so I have to go to the full site. Also you pretty much need to know where the different routes go. For example in California there are a lot of connections that use Thru-Way buses. The app doesn't show me a map or give me different route choices if I don't want to ride the bus. In addition, when are you going to get a USAA discount for all of the military members and their families? Especially those veterans who have sacrificed so much. ESPECIALLY WANT TO KNOW ALL THE STOPS BETWEEN WHEN I GET ON AND WHEN I GET OFF. The biggest demographic are the baby boomers, we have lots of time to explore.

It won't save your trips. You always have to look up the trip. But if you log in, it should pull in the trips that are associated with your id. It's pointless without that function

This app proves why traveling, in it's entirety, is more pleasurable when done by rail versus air travel. Not only do you naturally want to select more trips via the app, you are awestruck when you use this app because of its ease of utilization & the knowledge you gain when you use it. I wish all apps were designed w/ this app as a template.

The app would be much better if it allowed you to make changes to your reservation without having to login online. It's very inconvenient to have to switch online from the app.

This app provides little information more than your estimated arrival time. Yes it can let you bit and store tickets but so can a website. This app provides minimal value. Was really hoping to be able to see all stops and progress of my train along the way. And don't try to switch between screens because it will go back to the main screen and you'll lose all your progress.

amtrak app and website are horrible and not user friendly. I have been trying to reset my password from abroad for two days since they merged their website and awards site and it's horrible and nearly impossible. thanks for making my points pretty much useless

I commute all the time and this app used to work okay, it had problems like not removing a 10 ride ticket after the 10 rides were up. But now i cant even purchase a ticket through it, let alone see my tickets purchased online. Or I can log out of my account the purchase page loads fine but then cant apply the ticket to my account.

If your new to train travel this application is not user friendly. It kept directing me to their main website.

Does not support 24 hour time. Is closed source despite being externally financed. Development model is lazy. Other than that, it usually works, and is pretty okay I guess.

Very frustrating. This app never remembers my upcoming trips, even though I'm logged in with my account. Every single time I have to put in the reservation number and email address. Very embarrassing when the conductor and everyone else is waiting (and I'd done it 15 mins before to be ready).

Not any offer for seniors. I get better prices online... I'll be removing it. Additionally, round trip section isn't working, only shows one way price. Online is much better!

It works fairly well and does what it needs to do to buy tickets on the go, but it doesn't update itself well. It shows that I have zero rewards points when I do not and still shows my used tickets from July as an upcoming trip.

Basically OK, but doesn't always work properly. Is not reliable in matching reservations with account, so "my trips" is pretty useless. Also back buttons don't work in all screens.

Needs to be more simple. When you put in a station, it should show you all the trains that are arriving or departing in the next hour or two. You shouldn't have to know the train number or the departure station

Takes much longer than the Amtrak website. Does not remember all of the account and discount information, so details must be entered each time. A city name is searched by scrolling a very long list rather than typing first few letters. Please improve it.

App not consistent- occasionally refuses credit cards for no reason, even after checking with bank. Seems to happen most frequently when trying to change a reservation while using the original card.

This app doesn't go far enough and therefore is a grand waste of time! For example, when searching for a schedule from one location to another and choosing from a provided list of stations (which often include the bus connections but with no distinction), instead of giving any useful info it throws up an error message about no same day connections and to try an alternate station. Wow. In trying to find a ticket from Phoenix to Denver, using all three listed stations in Phoenix, there were no tickets.... And no information about how to make connections. When i used Flagstaff instead of Phoenix a schedule popped up. This should have automatically popped up as an alternative if nothing is available out of Phoenix or at least some useful info about how to make connections out of Phoenix. What a time waster of an app and basically useless. I am very disappointed.

So confusing... It won't tell me where I can transfer to another train to get where I want to go and won't give me any options to get me as close as possible to my final destination, or as close to the time I want to go. Super lame.

Does anyone maintain this app anymore? I've submitted several crash reports (same bug for each I'm pretty sure) over the past couple of years and it's never been fixed. Also, why does it download my ticket info every time? The QR code at the very least should be cached so I can still access it when offline (or don't have signal).

The app still says 12 minutes late to depart and it's been 45 minutes from when it should have showed up if it was 12 minutes late. I even checked the website and it says 12 minutes late. Way to continue to disappoint Amtrak. Would almost be home with the vre.

Actively disables pasting. Combined with the app not keeping state if you switch out of it, you have to reenter any confirmation info

Why app does not include option to estimate trip cost is a no-go for my needs. Simply wanted a trip price estimate, yet I must proceed thru booking phase to even select senior citizen fares.

Does not accept foreign credit cards, only payment cards registered in the US. So not good for foreign tourists.

Works. Flawlessly. Beautifully set up and easily connects to Google maps and Calendar. The team that designed this app should design all apps. Didn't ask me to rate, I chose to go out of my way to give it the recognition it deserves.

Any reason why when I do the train status that it tells me there isn't any when I know there is because I'm waiting at the station to pick someone up?? It's getting really annoying

It says I have no upcoming trips. Doesn't show past trips

Too many bugs. Won't keep me logged in. Will not store my upcoming trips no matter how many times I uninstall and re-upload the app.

Good app, but I wish that I had an option to add a reservation to "My Trips" when looking up a reservation made through a 3rd party/travel agent. Would make finding my info much easier.

Need better timing to much technology these days not to know what's going on The worst ride I ever took

Unable to see upcoming trip on same day or two days away it began.

Can't seem to buy tickets with Amtrak Guest Reward points. Grr!

I'm trying to change my password and it just circling. Not updating.

If you know train number and station, works okay but if you are looking for route information or something like schedules, it is pretty much useless.

App does not recognize amtrak tickets purchased directly to on web prior to download.

Can not updated account addresses, credit cards or your favorite city list

Not user friendly. Does not allow you to see the various routes to plan a trip.