Review from Stephen Morse
Terrible app Crashes all of the time and errors out trying to get information. No way to get e ticket to store locally. Needs major work
This app does everything it should EXCEPT store your upcoming trips and allow you to pull them up without having to look up a confirmation number in email. I have reinstalled several times and no luck. It just continues to show a trip from two months ago and nothing more recent. Even if I buy my ticket through the app, the app doesn't hold onto it. Please fix this feature.
Amtrak should outsource their app to a company with more experience making app. The station look up is very crude at best. There are times when I know there is direct service between stations, several times a week, but the app can't find it. I realize that Amtrak isn't an IT company but there are plenty of companies that make transit apps that you can hire. So me good apps at LA's Metrolink app, MOVIT and Transit (their design is good). Just a suggestion maybe AMTRAK could work with some or all of these, to improve their reach and service. Remember AMTRAK is supposed to be our national railroad and should set a standard.
While great to get your e ticket for boarding and checking train status it fails to offer complete route planning for multi city or optional routes for a destination. For example I may know the city of where I want to go, but not the nearest Amtrak station for which I need to look up start and end destinations. Letting me select a destination and suggesting possible stops would improve this app. Second if you have a multi stop trip and want to set an arrival and departure dates it can't do it for search. Fails to keep tickets available for the duration of the trip. Does not provide list of stops on your route.
This app is okay, not great. The user interface is clunky and there is no section for info on delayed trains. The other day I waited at the station for over a half hour before someone finally found out the train would be at least 90 minutes late due to a broken rail. The app said it would be a minute late. Had I known earlier the train would be that late, I would have just driven the hour to work.
Just useless. Instead of making the user enter a trip date, how about providing a list of trains based on where the costumer is trying to get to. Like a bus schedule. The way the app is set up right now, if there is no train scheduled on the day the user enters as a departure date, the app just says, no trip found.
This app used to work very well. After numerous "updates" the app no longer works as it should. Train status errors, no trip information, cannot purchase tickets without app crashing. They need to fix this entire app or pull it off the store.
● Bug fixes including a cellular connection issue experienced by some customers
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