Review from Stephen Morse
Terrible app Crashes all of the time and errors out trying to get information. No way to get e ticket to store locally. Needs major work
Doesn't even share major travel alerts! Travel between my cities shut down for 48 hours, but no alert! I only found out on TV local news! I would have shown up only to find no way to my destination except by crammed bus!! Get with the program, Amtrak app!
No pay with points. Senior discount hidden in ending discount drop down, not up front with kids. Completed trips still "current". No edit/change trip option Shouldn't need train number to check status if you have station! At least mimic julie phone functionality! No route map, no live map, no fare saver. Really clunky travel planner that says "no trips available" because it's not smart enough to factor connections and it didn't explain why.
This app is utilitarian at best. Rather clunky for a mobile app, it doesn't follow Android design it usability standards. Simple things like checking status of a train you may be on require manual lookup and entry of the train number. It also stopped working entirely on my phone for 5 months because of a simple timeout issue (thanks for fixing that in 4/2017). That said it is much better than their mobile web experience and a must have for frequent Amtrak travelers.
Did not warn me that the train i was trying to purchase tickets for was already an hour late. coulda paid 1/3 the price to get there quicker on commuter train. no one at ticket gate to help sort issue....Horrible customer experience.
Reservations do not show through "upcoming trips" even when reservations are made directly from the mobile app. You need to know the reservation number to look it up through the search tool. Highly annoying.
I looked up the status of the train I am on, Amtrak 89 to Savannah. The estimated arrival time is two hours off the schedule time and since the onboard pa announcement was that we are 40 minutes late due to some kind of repair crew in the way, this status is absolutely off.
● Bug fixes
Best app for PNR Status, Train Status, Indian Rail info & Online Ticket Bookings
Get the app that knows where you’re going - view your flight, check in & more