Review from Stephen Morse
Terrible app Crashes all of the time and errors out trying to get information. No way to get e ticket to store locally. Needs major work
It's useful to have to plan a trip and to purchase your eticket. What I don't like is that you can't follow your ride and track your location. I was not able to locate my train number to access other information but once I found another option, it did not list any station information. There is no way you can see a menu or pre-order your food choices ahead of time or pay online when placing a food order. These would be helpful for longer trips.
This app does everything it should EXCEPT store your upcoming trips and allow you to pull them up without having to look up a confirmation number in email. I have reinstalled several times and no luck. It just continues to show a trip from more than a year ago and nothing more recent.l (even though it claims that it will delete past trips after 30 days). Even if I buy my ticket through the app, the app doesn't hold onto it. Please fix this feature. Without this feature, I have to get into my email and look up my e-ticket when I want to show it to the Amtrak staff. This app is meant to conveniently store and display my trips. As an Amtrak rewards member, it seems the app should be able to find any trips attached to the rewards account number, but it can't.
App will not allow you to see schedule or book a train. If you try while logged into your account app crashes, only if you are not logged in will it do what I just mentioned. But that defeats purpose of app. Only way to purchase tickets while logged in (so you get the reward points) is online.
Showed yesterday's upcoming trip, but not today's. Had to go to email to retire res # for today's trip. Once I entered it, the app found it and showed my e-ticket, but I had to re-enter the number to retrieve the ticket to show the conductor an hour later. But it still remembers yesterday's trip. Great for checking train status, lousy for managing reservations and tickets. Didn't used to have this problem. Please fix!
Getting train eta is the best part of this app. The worst part is that your account does not link to your trips! To get the itinerary and qr code, etc., you need to enter the trip number. So if you haven't printed it out, woe betide thee!
Very basic functionality. Couldn't sign up for loyalty program using link in the App (kept saying "try again later" without giving a reason why the sign-up was failing). Also, free Wi-Fi in train hardly works and signal from the phone company is weak so there is very little opportunity to use the App anyway.
Various fixes to improve your experience
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