Review from Garrison Crouch
Decent, needs more work Works fairly well after recent updates. Can be slow to load an e-ticket sometimes if the network connection is bad (makes for irritated conductors.)
Good concept bad execution Needs ability to sync to Amtrak online portal if I buy a ticket online I should be able to change my trip on my phone. Any vouchers I have should also be available for use when buying a trip on my phone. E- tickets should be able to be downloaded and not not need a web connection to bring up. Web service on the trains is not as fast as the conductor's are at looking for tickets some of the time. Ability to buy trips using points would also be a benefit. I should not have to use a browser because app fails.
Does NOT work with Amtrak account nor tickets Useless app. After logging in with my credentials and entering a ticket reservation number that is recognized it says I have No Trips... Really? How stupid that not only does it not look up info for my account, after I manually enter my information for a ticket, that's ignored.
Won't work - cannot connect The app only works when WIFI is available - not on 3G (when you need it most) Now it continually fails to connect to Amtrak servers. Every single time it displays error message "An error occurred connecting to Amtrak, please try again later". Just fix the app and test it on Samsung S7! Or get a new app development team!!!
Unable to get route/station info Only designed to sell tickets but not provide information. Say I want to see a schedule of stations and related map for Train #7- The Empire Builder, showing estimated times between stations, it can't be done.
Pathetic and useless Went from mediocre to worse. After last update, the app won't even open. When it does, if it does, it takes minutes. Try searching for a trip, won't return results. Logout and login, get system error. Amtrak needs to do better. This is an essential and critical process that they are screwing with.
App used to work, but not anymore I was buying tickets sms checking status regularly. It used to work well. Recently this app stopped working. Seems like it works only on Wi-Fi like other commentators mention. Please fix this issue ASAP. It's totally inconvenient.
As an Amtrak Guest Rewards member, you'll earn points that quickly add up to rewards like free Amtrak travel, upgrades and more. Now all new accounts will be Amtrak Guest Rewards accounts and get these benefits. Users with accounts who are not currently Amtrak Guest Rewards members can join in the app by going to the "Rewards" section of their account and tapping the "Enroll Now" button.