Great app easy to track your order. Recently updated so not explored it fully yet!
The app does what it's supposed to do, so that's good I suppose. But there is literally no reason for it to exist. The website tracking works absolutely fine on a desktop (and used to work on mobile before they released the app) but now you're forced to the app store immediately upon hitting the tracking page so even if I wanted to track without downloading an app, I can't. How often does an individual order an appliance from AO? Am I expected to keep this app downloaded forever, never using it until I place another order from AO? Or should I download it every time I place an order, to get information I used to be able to get from the website? The app offers no advantages over the website tracking and should never have been built. This is a perfect example of a company thinking they need an app because apps are popular, without actually thinking about what benefits the user gets from it.
Brilliant app! My kids and I loved watching the delivery progress and counting down to when ours would be delivered. It also gave us the opportunity of popping out before they arrived instead of watching out the window for them! Great service all round and would definite use this company again!
This app is fab for keeping track of delivery. I opted to not choose a time (as delivery was free with that option) and first thing this morning I was told estimated delivery time. About 2 hours before delivery it narrowed it down so I wasn't waiting around. It was handy as there was a countdown to deliveries leading up to mine.
Great app! It let me know to the nearest 30 mins when my washing machine would arrive. The delivery team were so quick as well. The only thing that could make the delivery better is if the app or an email estimated the 4 hour time slot the night before.
What a waste of time, something I'm only likely to use once a year, and maybe not even that frequently. I'm perfectly ok, or should I say would have been if it was still avaliable with the web based version. This app is totally unesscessary.
You can now finally shop for products in the AO app! Hurrah!
Browse through thousands of great products and find the perfect new addition for your home. You can use our clever filters to make finding your product easy, and it’s really simple to pay too. You can still track your order from the moment you confirm – straight to your door. Enjoy making your AO purchase from start to finish – all on the AO app!