duka.direct

Name: duka.direct
Availability: InStock
Rating: 4.133333206176758 (827 reviews)
Author: Selcom Paytech Limited

Selcom Paytech Limited

4.1

827 reviews

Everyone

50K+

Downloads

Everyone

Learn more

About this app

duka.direct - Your Everyday Super App
Food, groceries, bills, tickets & more - all in one app.

🍔 Order from 300+ restaurants
🛒 Shop 1,000+ grocery items
💡 Pay bills & subscriptions (LUKU, DAWASA, DSTV & more)
🚌 Book bus tickets nationwide
🎬 Find & book movies
✈️ Access CIP airport lounges

Why duka.direct?
✔ Fast, easy & convenient
✔ Save with cashbacks & offers
✔ Pay with duka.wallet, Lipa, Selcom Pesa , mobile money, cards
✔ Delivery or pick-up - your choice

Updated on

Jul 16, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Financial info and Photos and videos

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.1

819 reviews

Sayyida Liyakatali (Sasha)

May 31, 2026

the customer service number is always off there's no cash on delivery option.. the biggest disadvantage to this is if the restaurant doesn't fulfill your order, you can't complain because the order was wrong. you can't reject the order or return the order because it's already paid for.

2 people found this review helpful

Selcom Paytech Limited

June 1, 2026

Hello Sayyida, thank you for contacting us, please be advised that we do have different ways in which our customer can reach out to us which are email address - helpdesk@duka.direct or WhatsApp - 0659430043 as well as toll free number 0800 714 888. Also, we do take any complaint from our customer serious and that we do refund where the need arises

Maryam Mohamedali

February 15, 2022

Definitely a faster app now. Their services have always been incredible. This has been my go-to for over a year now! However, I personally prefer the old look and feel, this is not very user friendly anymore. Too crowded, smaller icons, not a great flow anymore. Else would've given all the 5 stars. Also no more cash on delivery for those that care.

58 people found this review helpful

Elena Moledina

October 29, 2024

The deliveries take very long and customer service is very unhelpful and rude. It happened more than once that after waiting for 1 hour for my food they called me to tell me that my order was canceled. I had to go to bed hungry and frustrated. Refunds are not being processed and they are very unappreciative to their customers. I am deleting the app for good and cannot recommend this app to anyone.

25 people found this review helpful

Selcom Paytech Limited

October 29, 2024

Dear Elena, I’m truly sorry for the inconvenience you experienced with your orders. This is not the level of service we strive for. Could you please provide your phone number? Your feedback is invaluable in helping us improve, and I hope to restore your trust in us. Thank you for giving us this opportunity. Regards, Christina