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Zomato customer service sucks to the core. Their restaurant partner That's Cheezy in Andheri Mahakali Caves took 2.5 hrs to deliver the order. When the food arrived it was ice cold. Burger and Sandwich was completely dry couldn't get it down the throat and had no ketchup to even the taste of the food. On complaining to zomato and asking for refund for the pathetic food. Zomato had only sorry to say. Do not trust zomato for the quality of the service and the food. They are cheats in the market.
Menu card are old, not updated, is this how you want to serve customer? Very disappointed with service. I did not order food because of this fraudulent information. Its huge 25% high price difference there. Will not recommend this app anymore.
Very bad experience, customer service executives are trained just to say sorry. No accountability at all. Could not have dinner with my friends because of incomplete order and no solution from zomato. Rs 50 refunded for 8 rotis not delivered.
Ordered lunch, called, the waitress was very rude. Went in to get my lunch she was not nice at all. I will never go back again. I use to enjoy going here for lunch. She really needs to get educated and find her some other form of employment if she is so dissatisfied with her job.
Customer care services are really bad. They tried to attend my concern for An incorrect order given to me(I ordered it On 11th march and they asked me what was wrong on 26th of March) other apps Like foodpanda or swiggy ARe much better. Please don't use this as this will waste your time and rarely attend your complains.
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