Don't try this for food delivery. Your food will be delivered tooooo late. Zomato don't have their own delivery boys like swiggy the delivery boys are the ones from the restaurant due to which it will take double the time to deliver you food. Your order will be ready but there won't be any delivery boy to deliver your order and buy the time you will recieve the order it will be ice cold. So better call the restaurant and place your order rather than ordering from zomato. If zomato team feels I am lieng then I have all the proof of screen shots to prove what I have said above.
I've been using the app quite frequently, for online-orders as well as browsing for a good place to eat. I have had to face issues regarding delivery a couple of times while ordering online, but the delivery part is not taken care of by Zomato. The Customer care is quick and has always handled the situation quie nicely and has never been a disappointment.
Changed my rating from 4 to 1 star. The experience has been ridiculously bad for the past 6 months or so. Only using the app for finding restaurants now, have stopped ordering food and reviewing restaurants. If looking for a reliable food delivery service, switch to Foodpanda and/or Swiggy. Both have a functional customer support system unlike Zomato's non-existent support.
Sad there isnt a minus 5 rating that I can submit.. totally unreliable service. Dont order from their app.. they have no clue about managing deliveries... They charge me upfront.. and dont even deliver.. and their app shows delivered.. only God knows who they delivered my food to. They dont have a support contact.. they just have a chat system that doesnt work most of the times. You are better off ordering from food panda or swiggy..
Things were going well, untill an order was messed up.. Payment was collected twice and Zomato have shown little to know interest in resolving the issue.. Issue unresolved since 14th Nov 2017. A customer can't explain their issue to every chat support they talk to.. Extremely dissapointed.. No resolution yet..
It has a PATHETIC customer support service. Never order online using Zomato on the Contrary use any other app. The customer service are so stupid in proving the wrong as right. I ordered online and regret using it. Would make sure my friends dont go through the same and do not install.