Île-de-France Mobilités

56.8K reviews
Content rating
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About this app

Île-de-France Mobilités is there to help you on a daily basis: train, RER, metro, tramway, bus, bicycle, Vélib', carpooling, carsharing... Find the tools and information you need to organize your travel in Île-de-France. Together, let's make traveling easier.

Avoid waiting in line at stations: buy your tickets from your phone!
You can buy the following tickets
- Booklets of t+ tickets
- Navigo day, week or month passes
- Special tickets (Navigo Jeunes Week-end, anti-pollution package...)
- Daily Vélib' tickets

The tickets purchased can then be either reloaded onto a pass or stored in your phone (which gives you the possibility of validating directly with it)*
*Service available on all NFC smartphones from the version 8 of Android EXCEPT on Google Pixel, Pixel 2, Pixel 2XL, Pixel 3, Pixel 3XL, Pixel 3a, Pixel 3a xl, Pixel 4, Pixel 4a, Pixel C, Pixel Slate, Nexus 5X, Nexus 6P and Nocturne. More information on https://www.iledefrance-mobilites.fr/titres-et-tarifs/supports/smartphone

The application also allows you to prepare and plan your trips:
- Find bus stops, train stations and subway stations near you
- Search in real time for your public transport, carpooling and bicycle routes
- Consult the next passages of your lines in real time and all the timetables
- Save your upcoming trips on your phone's calendar
- View public transportation network maps (accessible even offline)
- Follow the pedestrian route for walking sections

Be the first to know and anticipate disruptions:
- Check the Twitter feed of your lines for real-time traffic information
- Be alerted in case of disruptions on your favorite lines and routes
- Stay informed about the state of the elevators in the stations you use
- Check and report on the number of passengers on your route

Personalize your trips:
- Save your destinations (work, home, gym...), stations and train stations as favorites
- Personalize your profile (fast walker, with difficulties, reduced mobility...)
- Select lines or stations to avoid

Favour soft or alternative modes of transport:
- Prefer the proposed bike routes for all your trips
- Book your carpooling and/or carsharing trips, in partnership with the main French players
- Rent a car or a utility for a short period of time by choosing a Communauto car-sharing vehicle from a large choice of stations around you and reserve it without delay for the duration of your choice.

--You already use the Île-de-France Mobilités application and appreciate its services? Let us know with 5 stars!
Do you have any bugs or comments to share with us? Help us improve by sending us your suggestions using the contact form available via the menu.
Updated on
Feb 21, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity, and App info and performance
This app may collect these data types
Personal info, App info and performance, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

56.3K reviews
Ferenc Borondics
January 18, 2024
Close to useless. Schedule is inaccurate. Recharging the transit card kind of works, but it is not possible to buy the same options, like zone 4-5, as in the machines at the station and they don't fix it for years. I'm standing in the snow currently, all the messages are green, and the either can't or don't bother to update the information. How bizarre!
1 person found this review helpful
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Île-de-France Mobilités
January 18, 2024
Hi, I’m sorry about this situation. I invite you to write from your mobile at https://applidium.page.link/sav-contact-help for analysis. Please provide us with as many details as possible to facilitate the checks and provide you with an adapted answer. Have a good day, Maja de l'équipe Île-de-France Mobilités.
Michael Nolte
October 2, 2023
This app is a rip off: purchased a ticket, but there is no ticket to be found on my phone. I contacted navigo and received a two-page response with instructions that didn't work. I contacted navigo again, attaching a screenshot of my previous mail, asking to get my money back... and got the same instructions once more. As I can only contact navigo via the app that will always send the same automatic response, I assume my money is gone.
12 people found this review helpful
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Île-de-France Mobilités
October 3, 2023
Hello Michaël, I'm sorry for these difficulties. In order to be able to restart the service concerned, I invite you to write to the address mobile-vianavigo@iledefrance-mobilites.fr. Attach your screenshot and previously provided answers. See you soon, Jack from the Île-de-France Mobilités team..
CJ. Athanase
October 7, 2023
Had issues with the application that wouldn't load my monthly Navigo pass. Several communications with the support, nothing. I went to a train station office and they advised me to drop the app and stay with the physical card. No materialized sync between the app, the website and/or Ile-de-France Mobilité services. I was lucky most drivers were nice enough to accept the capture of my Navigo receipt! Still no news of the refund for my trip to Paris: I had to pay extra. App uninstalled.
3 people found this review helpful
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Île-de-France Mobilités
October 9, 2023
Hello, I am sorry for this inconvenience. I invite you to write to us directly at: mobile-vianavigo@iledefrance-mobilites.fr. We will then be able to analyze the situation and provide you with a personalized response. See you soon, Aude from the Île-de-France Mobilités team.

What's new

- Discover routes combining personal bike and public transportation
- Check the latest news from Île-de-France Mobilités on the home page of the application
- Find the Twitter/X page of a line in the traffic information tab to discover all its news
Thank you for using the Île-de-France Mobilités application!