Île-de-France Mobilités

4.2
46.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

Île-de-France Mobilités is there to help you on a daily basis: train, RER, metro, tramway, bus, bicycle, Vélib', carpooling, carsharing... Find the tools and information you need to organize your travel in Île-de-France. Together, let's make traveling easier.

Avoid waiting in line at stations: buy your tickets from your phone!
You can buy the following tickets
- Booklets of t+ tickets
- Navigo day, week or month passes
- Special tickets (Navigo Jeunes Week-end, anti-pollution package...)
- Daily Vélib' tickets

The tickets purchased can then be either reloaded onto a pass or stored in your phone (which gives you the possibility of validating directly with it)*
*Service available on all NFC smartphones from the version 8 of Android EXCEPT on Google Pixel, Pixel 2, Pixel 2XL, Pixel 3, Pixel 3XL, Pixel 3a, Pixel 3a xl, Pixel 4, Pixel 4a, Pixel C, Pixel Slate, Nexus 5X, Nexus 6P and Nocturne. More information on https://www.iledefrance-mobilites.fr/titres-et-tarifs/supports/smartphone

The application also allows you to prepare and plan your trips:
- Find bus stops, train stations and subway stations near you
- Search in real time for your public transport, carpooling and bicycle routes
- Consult the next passages of your lines in real time and all the timetables
- Save your upcoming trips on your phone's calendar
- View public transportation network maps (accessible even offline)
- Follow the pedestrian route for walking sections

Be the first to know and anticipate disruptions:
- Check the Twitter feed of your lines for real-time traffic information
- Be alerted in case of disruptions on your favorite lines and routes
- Stay informed about the state of the elevators in the stations you use
- Check and report on the number of passengers on your route

Personalize your trips:
- Save your destinations (work, home, gym...), stations and train stations as favorites
- Personalize your profile (fast walker, with difficulties, reduced mobility...)
- Select lines or stations to avoid

Favour soft or alternative modes of transport:
- Prefer the proposed bike routes for all your trips
- Book your carpooling and/or carsharing trips, in partnership with the main French players
- Rent a car or a utility for a short period of time by choosing a Communauto car-sharing vehicle from a large choice of stations around you and reserve it without delay for the duration of your choice.

--You already use the Île-de-France Mobilités application and appreciate its services? Let us know with 5 stars!
Do you have any bugs or comments to share with us? Help us improve by sending us your suggestions using the contact form available via the menu.
Updated on
Jul 18, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, App activity, and App info and performance
This app may collect these data types
Personal info, App info and performance, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
46.1K reviews
Julian Briffa
July 3, 2023
I have to be honest here, this app is disastrous. Servers are unresponsive and inconstant. If you are visiting paris soon, I definitely don't recommend downloading your tickets (pass) from this disgraceful app. Definitely opt to buying your passes and tickets from the different metro/train/tram stations. Sometimes the older methods are just better! You can thank me later.
4 people found this review helpful
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Île-de-France Mobilités
July 3, 2023
Hello Julian, I am sorry for these difficulties. In order to investigate and to be able to provide you with an appropriate response, I invite you to write, from your phone, to the address https://applidium.page.link/sav-contact-help. Have a nice day, Maja from the Île-de-France Mobilités team.
Ronan Garrec
June 2, 2023
Édit: the fix was made withing 24hours. The team was reactive and the customer service great. I'll move the star to 2 for that reason. This product is still very sub-par in terms of performance given the scope it is Targetting. Please invest in UX and performance resources. The part of the app to manage the carte Navigo (buy menbership, etc..) is down, the page won't load and there's not even an error message letting the user know what's going on! That's a terrible user experience 👎
4 people found this review helpful
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Île-de-France Mobilités
June 5, 2023
Hello Ronan, thank you for your "little extra" ;) Your remarks have been brought to the attention of our quality department for study. We apologize for the inconvenience caused and thank you for your understanding. Have a nice day, Maja from the IDFM team.
Andrei Caracoti
July 22, 2023
This app is not great for holding and validating tickets. The check for available tickets often fails, requiring the app be restarted. Checking tickets twice in a row always fails the second time. It would be easier to use it just to add tickets to a physical Navigo card and then use the card to validate. I've often had to stop next to the gates to re-log in and refresh my tickets just to be able to get in.
1 person found this review helpful
Did you find this helpful?
Île-de-France Mobilités
July 22, 2023
Hello Andrei, I am sorry for these difficulties. I invite you to write, from your phone, to the address https://applidium.page.link/sav-contact-help for analysis. With the application, you also have the option of recharging a Navigo pass via the device's NFC. Have a nice day, Maja from the Île-de-France Mobilités team.

What's new

NEW :
Saving time: in your journey’s details, find out where to position in the train to be as close as possible to your destination (leaving a station or changing lines).
View the Zity car-sharing vehicles available around you on the map.
Thank you for using the Île-de-France Mobilités app!