Before The Return, There Was A Claim.
Ever felt frustrated when a product you buy is damaged or incorrect and has to be returned? Pressed for time with the back and forth requests for evidence and information when you need to process a customer return or exchange?
In a world where there is an ever increasing supply of goods and services changing hands at blistering speed; mistakes happen. Take the angst out of the claim process between buyers and sellers and turn returns in to a positive experience with Zimble.
What is Zimble?
Zimble is a powerful, time saving credit note, exchange and returns management cloud solution.The Zimble solution allows customers and suppliers to simplify the time intensive “make a claim” process, allowing rapid lodgement and processing of claims quickly and efficiently. Create and manage claims from your mobile device or desktop browser in real time, from anywhere in the world, with anyone in the world.
How does Zimble work for Suppliers?
Enter some basic information to register as a Zimble supplier.
Invite Invite your customer to create and submit their Zimble claim.
Invite your customer to create and submit their Zimble claim.
Verify Verify your customer and establish your Zimble relationship.
Verify your customer and establish your Zimble relationship.
Process Determine the claim outcome and generate a credit note.
Determine the claim outcome and generate a credit note.
Once connected, customers can lodge their claims electronically allowing suppliers to easily and instantly validate and process the customer’s claim. The Zimble Supplier dashboard is a powerful tool that allows you to easily navigate your claims, identifying potential issues in your supply chain.
How does Zimble work for Customers?
Enter some basic information to register as a Zimble Customer then add your supplier's details.
Create your Zimble customer claim. Once your claim is created, you can send your claim to your supplier.
Zimble allows you to manage, track and update the status of your claims.
If your supplier is already using Zimble your claim will be added to your supplier’s Zimble queue for processing.
You will be able to chat with your supplier and get instant notifications updating you on the status of your claim.
Customer can send claims to suppliers who arne’t using Zimble. You create your claims in the same way. The claim is then sent to your supplier attached to an email.
You can update your claims manually in the Zimble app or your supplier can elect to register with Zimble and process the claim for you.
Zimble is an easy-to-use, highly effective tool that seamlessly connects suppliers and customers. Handle a supply or delivery problem quickly and easily, creating a positive experience for your customer. Zimble’s power and simplicity is in its design. The Zimble app will seamlessly integrate into your existing business processes to provide your business with a comprehensive and powerful cloud solution to manage credit notes, exchange and returns.
Zimble allows users to attach picture files and add vital information to a Zimble claim to enable speedy resolutions! Send photos of the invoice, product - if damaged or incorrectly supplied, and Shipping labels for easy returns.
Receive notifications in app and by email when a new Zimble claim has been submitted, or when a Zimble claim has been processed. Zimble will send custom emails whenever a claim has a status change or had been updated.
Need to communicate or add info to a Zimble claim? Simple - Zimble’s in app chat feature allows you to communicate and send photos or attachments to a claim. Each chat is unique to a claim, ensuring effective CRM and evidence tracking.