Giving you a feedback for improving your communication system. I had ordered 2 medicines from which you delivered only 1. There is no communication and no way to track if you will be delivering the 2nd medicine. Your app order status says delivered 1 medicine and order completed but did not give any information on the pending one. When I reached out to your help desk they also do not give a clear answer that whether they will be delivering it or not. If you can't that you should simply say that you can't deliver and we will buy it from outside. I have been waiting for the 2nd medicine since last 5 days thinking that you will deliver.
I placed order of skin cream, my money deducted from bank using UPI but order not placed, even it is not showing in my orders. How do I contact you. No contact/ support number. Please refund my money. Pathetic application. Even other payment modes not working, tried using Paytm but page was struck at loading.
Giving feedback for one of my order for which I paid through freecharge. 1mg decided to divide the offer in two parts, refunded the money on my freecharge account and changed the payment method to cash... All by themselves. They don't think it is important to inform the customer or take his or her consent on the same. This is one shining example of the most pathetic customer connect! The customer care wasn't much helpful either... All they offered was that they can cancel the order... What rubbish! What I'm supposed to do about the amount sitting useless in my freecharge account?
Good for medicines but the Consultation is more than worst. One of their doctor Dr. Souvik Sardar dont know how to talk to their patients. He generally talks in a Harsh ad abusive manner. I dont recommend to anyone to consult for your problem with them because they only know to abuse people. Its better to get consultation via. By metting a doctor. 1mg team #Dissappointed
Very poor delivery service. I only ordered once and they split the single order. 1st part got delivered after 2 days and 2nd part got cancelled on 3rd day with a out of stock message. So unless they can't offer 24 hour delivery service, it's useless since nearby pharmacy themselves deliver within few hours. They have creative UI but need to work on faster delivery service, considering medicine.
Making fool to customers. At the time of order Medicine is available but after sometime it is cancelled due to out of stock. What the hell are u doing team 1mg.
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