SURFboard Central

ARRIS Enterprises, Inc.

About this app

The SURFboard Central app is designed to get the most out of your SURFboard device. Now with an updated UI for all our Cable Modem, Cable Gateways (Modem with integrated Wi-Fi) and mAX Mesh router devices.
Use our App to get your device up and running and to securely and easily manage your network!
SURFboard mAX products combine the latest Wi-Fi 6 (802.11ax/e) technology with a tri-band design to deliver whole-home Wi-Fi coverage with broadband speeds. With a dedicated 4x4 multi-Gigabit band to link mesh units, you get the speeds you pay for!
After the initial setup, SURFboard Central is your network’s control room, where you can securely and easily manage your advanced system settings.
App features:
•Featuring Early Access to Smart Home Services for mAX and mAX PRO/PLUS users!
•Step-by-step guide to get your system up and running in minutes
•Perform system speed tests to check the internet speed and overall system health
•View connected devices on your network, check connection health, and even data rates
•Securely and conveniently manage your network from anywhere through our secured remote management service
•Enable a secure and separate Guest Network with easy-to-share credentials for your guests
•Create profiles for your kids to manage their screen time, allowing schedule or manual Internet pause capabilities
•Set priority of your devices on the network to optimize performance through our Quality of Service (QoS) feature
•See proactive recommendations for optimizing your Network by our Network Health feature
•And more!
For SURFboard Cable Modems products, SURFboard Central is there to help you from unboxing to getting activated with your service provider.
App features:
• Step-by-step installation instructions; including activation support for your service provider
• automatically register for warranty
• access to product documentation, tech support and FAQs
For SURFboard Gateways products - SURFboard Central provides you:
• Step-by-step installation instructions; including activation support for your service provider
• View connected devices on your network, check connection health, and even data rates
• Enable a secure and separate Guest Network with easy-to-share credentials for your guests
• Create profiles for your kids to manage their screen time, allowing schedule or manual Internet pause capabilities
• And more!
Current support includes Arris SURFboard mAX mesh products (6E,PRO, PLUS, DASH, Express), SURFboard Gateways (G54,G34, G36, SBG8300, SBG10, SBG7400, SBG7600, SBG6950, SBG7600, SBG6950, SBG7580) and SURFboard Cable Modems (S33, SB6141, SB6121, SB6183, SB6190, SB8200, SBV3202, SBV2402, T25).
For more information about the SURFboard Central Application, please visit us at https://www.surfboard.com/surfboardcentral/

Ratings and reviews

The app won't update with the current device status. I can't do anything other than change network info. It's saying my son's computer isn't connected (IP doesn't show up on the list), but his computer is connected and on the internet. I don't know what to do anymore with this. Modem/router seems fine, but the app just isn't working.

Was told I had to use this app to set up my Arris SB8200 cable modem. In fact, it only works for the router modem combo. So, the instructions in the in-box brochure are wrong. Spent a very frustrating phone call with a guy in India & got nowhere. How do they get away w/ telling you to download an app that you can't actually use in the packaging for the product?? I was really happy with my old modem but I guess it's time to switch to Netgear! This is ridiculous! So disappointed w/ this company.

Honestly, as much as I would love having a working mesh system (if I could actually get it installed), this app has often failed to connect to my routers, and the customer service often puts me on hold. Out of the 3 times I've called over the past 10 hours, there have been multiple trial and error approaches to fixing my internet connection. It is unfortunate.

What's new

Updated with new Features for our customers

-Bug Fixes
-Support launch of G54 Mesh Gateway
-Gateway users can enjoy access to Network Health used for optimizing your network
-Expanded parental control features for Gateway and mAX Mesh users
-Modem users can now scan their Wi-Fi network for connected devices through partnership with Fing