SURFboard Central

VANTIVA USA LLC

About this app

Thank you for purchasing a SURFboard product! Simply download this application, select the device model, and follow the on-screen instructions to setup your device.

This single (Central) mobile application will support all our current SURFboard devices.

Cable Modems:
- Models: S33, S34, SB6141, SB6121, SB6183, SB6190, SB8200, SBV3202, SBV2402, T25.
- Step-by-step install guide includes help for device activation by your Cable Internet Service Provider.
- Access to device information, help, and technical support.
- Quick launch the device Web Application for device configuration and management.

Cable Modems with Wi-Fi:
- Models: G18, G20, G34, G36, G54, SBG10, SBG6950, SBG7400, SBG7580, SBG7600, SBG8300
- Step-by-step install guide includes help for device activation by your Cable Internet Service Provider.
- Access to device information, help, and technical support.
- Use the device Web Application OR the mobile app for device configuration and management.
- Easy to use Wi-Fi management functions.

mAX Wi-Fi Mesh Routers:
- Models: W11, W121, W122, W21, W30, W31, W61, WC4S, WC4T
- Step-by-step install guide includes help for optimal mesh node placement in your home for performance and coverage.
- Easy to use Wi-Fi management and enhanced mAX features*.

Wi-Fi Gaming and Extenders:
- Models: W6B, W6U
- Step-by-step install guide.
- Access to device information, help, and technical support.
- Quick launch the device Web Application for device configuration and management.


--- Easy to use Wi-Fi management functions ---
- Manage your Wi-Fi network when you are at home or away.
- Setup a private and secure home Wi-Fi network.
- Setup a separate Guest network for visitors.
- View client devices connected to your network.
- Add friendly names for each client device.
- Check your mobile device real-time Wi-Fi speed.
- Create profiles for your kids to manage their screen time, allowing schedule or manual Internet pause.

--- Enhanced mAX features ---
- Get notified when selected device leave or join your home network.
- Enhance your parental controls with "screen" time rewards.
- Network Health monitoring with recommendations for optimization.


For additional help, please visit the SURFboard User Community at https://community.surfboard.com/
For device technical details and support, please visit SURFboard Support at https://www.surfboard.com/support/resources/
* Not all enhanced mAX features are available on W61, WC4S, and WC4T

Ratings and reviews

There's an app issue when logging in to an existing profile or signing up for a new one. None of the IP address I've tried would connect to the router configuration with some going back to the portal of my modem, which is also an Arris. After a router reset, the app did set things up, so I didn't have to call Surfboard or contact my ISP. I'm relieved and happy that I'm able to connect devices now to the mesh WI-FI.

Installation of mesh network was easy thru the app despite the sketchy permissions required. After installation the app is junk. Connected devices don't update properly and there is no way to connect to the router via IP thru the web browser. I have devices on my network I can't see or view and it's making my network difficult to manage. Really annoyed by this.

Congratulations Arris! You officially have the worst app ever made. If you have a W130 Mesh System, don't even bother, just return your device now because the app doesn't work with it and you'll never be able to set up your satellite device. This app takes a hundred tries to connect to the router and the add satellite button doesn't work. Then the app will crash and the only recourse is to set up the router again and go in an endless loop. RUN from this app and Arris!

What’s new

- Minor bug fixes. 
- Update for Android 14 (and above) that caused failure in early router Bluetooth installation.