SURFboard Central

ARRIS Enterprises, Inc.

About this app

The SURFboard Central app is designed to get the most out of your SURFboard device. Now supporting all our Cable Modem, Cable Gateways (Modem with integrated WiFi) and mAX Mesh router devices.

Use our App to get your device up and running and to securely and easily manage your network!

SURFboard mAX products combine the latest WiFi 6 (802.11ax) technology with a triband design to deliver whole home WiFi coverage with broadband speeds. With a dedicated 4x4 multi Gigabit band to link mesh units, you get the speeds you pay for!
After the initial setup, SURFboard Central is your network’s control room, where you can securely and easily manage your advanced system settings.

App features:

Step by step guide to get your system up and running in minutes
Perform system speed tests to check the internet speed and overall system health
View connected devices on your network, check connection health, and even data rates
Securely and conveniently manage your network from anywhere through our secured remote management service
Enable a secure and separate Guest Network with easy to share credentials for your guests
Create profiles for your kids to manage their screen time, allowing schedule or manual Internet pause capabilities
Set priority of your devices on the network to optimise performance through our Quality of Service (QoS) feature
See proactive recommendations for optimising your Network by our Network Health feature
And more!

For SURFboard Cable Modems products, SURFboard Central is there to help you from unboxing to getting activated with your service provider.

App features:

Step by step installation instructions; including activation support for your service provider
Automatically register for warranty
Access to product documentation, tech support and FAQs
For SURFboard Gateways products, SURFboard Central provides you:

Step by step installation instructions; including activation support for your service provider
View connected devices on your network, check connection health and even data rates
Enable a secure and separate Guest Network with easy to share credentials for your guests
Create profiles for your kids to manage their screen time, allowing schedule or manual Internet pause capabilities
And more!

Current support includes Arris SURFboard mAX mesh products (PRO, PLUS, DASH, Express), SURFboard Gateways (G34, G36,SBG8300, SBG10,SBG7400,SBG7600,SBG6950, SBG7600, SBG6950, SBG7580) and SURFboard Cable Modems (S33, SB6141, SB6121, SB6183, SB6190, SB8200 ,SBV3202, SBV2402, T25).

For more information about the SURFboard Central Application, please visit us at https://www.surfboard.com/surfboardcentral/

Ratings and reviews

Works as intended, but it doesn't seem to have a layout for advanced users, or at least I haven't found it yet. There is some nesting as well so finding where you need to go can sometimes be tricky. Like, I needed to change the security of the WiFi Guest network, and it appears that you select the option that makes you think youre simply changing the name, but the security drop-down was hidden in there. Small stuff like that could be improved I think. May just be an imo thing though.

This app is garbage. It assumes when you run it that you are setting up a new SURFboard max system. It doesn't detect if you already have a SURFboard max system set up and just take you to the utilities. You would think that would be the first thing it asks you when you run it. Instead, the app gets hung up with trying to connect to the hub unit with bluetooth to set it up. All I want are utilities to test the speed and reconfigure, if necessary. Used to be able to do that with the now obsolete SURFboard max app.

First thing this app did is changed my router admin password to a 9 char long string which is weaker than I already had set. It did it without even asking me, which is really bad. I see this new password in the app. Now the worst part is this password doesn't work and I'm essentially blocked from controlling my router via web UI. I still can use the app, but can't do that from a laptop or desktop. Beware you can be locked out of your router admin access. Now I'm forced to do factory reset.

What's new

Updated to support ARRIS SURFboard family of products.
Exclusive offer to our customers for Identity Protection through partnership with AURA's Identity Guard.
New features for the mAX products! Quality of Service (QoS) to set priority of your devices. Network Health feature to help optimize your home network.
General optimization and bug fixes.