Not good enough. Handy to check train times but not updated often enough with delays and cancellations to adequately plan journeys. mTickets work out as very expensive for regular train users. Frustratingly there's no option to purchase monthly tickets. Really not good enough.
A clunky interface with annoying navigation...and roughly a 50/50 chance of the tickets actually working at the gates. Quite a decent saving when buying multi-tickets, but if I was being cynical (perish the thought) I might think the app was made deliberately awkward so that Arriva minimise the amount of revenue they lose from having these lower price tickets available.
Once you forget yu password there's no way on earth yu can get back into yu account? I can't by any more advance tickets through the app? I shall be advising everyone in my family to stay away from this app of yours!
Update 13:04:2017 It's had some improvements since my last review but still far from ideal. For example you can only buy single or day returns, not anytime returns that would be much more useful...mtickets still only available in Cardiff too. Oh and getting rid of used tickets is a pain - you go to delete tickets and you have to select the one of a pair, you delete that one and then can't delete the other! Only works in the Cardiff area!! Idea is sound - you buy tickets in advance and use them as needed (hence buying 6 at a time), which is better than a season ticket; but until all trains are using this solution the audience is very limited. Uninstalled until this becomes useful.
So convenient and great savings on multi-buy tickets. Haven't given it 5 stars just because it perhaps isn't as intuitive to use as it could be.
Instruction on when ticket paid for poor and unable to easily log back in when lost password and app installed with out correct text message on phone
We’ve changed the way that mTickets work, you can now move mTickets from one device to another. Example: If you have an mTicket on your tablet you can release it, and then download it on your phone. Coming soon, you’ll also be able to purchase an mTicket on the website and have it delivered to the app.
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