Still broken This has been ongoing almost a year. No one bothers to fix the issue. Why should I Continue banking with arvest. This was a major reason we stayed with them.
Deposit camera doesn't work I used to be able to deposit my checks with the deposit part of the app. Now, every time I try and use it I keep getting "retake a picture of the front, retake a picture of the back" even when they are crystal clear. It's irritating beyond belief.
Mobile deposit doesn't work anymore. I've been depositing quiktrip money orders every month for a year without problems. Now the app decides that it won't let me capture an image and the closest branch is an 8 hour drive from me. May be time to put my money somewhere else.
Here's a fix for mobile deposit For those having issues with mobile deposits errors. Try holding the camera back further from the check to the point where the check is about half the size of your screen. I've brought this to the Regional Manager's attention while at my local branch. They had no idea that the problem exists and showed them how I've done it for the past year and how I have to do it now in order for it to work. Hope this helps others who are having the same issue and it looks like quite a bit of you guys are
Mobile deposit had stopped working for me...found a review to fix it! Thanks to Kasi Abel's review I can now make deposits with my phone again! I was so frustrated that it had always worked w/my older phone & wasn't with my upgrade & I was going to leave a negative review. FIX: NEWER HI-DEF PHONES MUST BE MOVED ABOUT 6 INCHES FURTHER AWAY FOR THE PIC TO BE READABLE BY ARVEST'S SYSTEM (although they looked clear to me, they weren't). I TRIED THIS (the ck looked too small in the pic) & MY DEPOSIT WENT THROUGH ON THE 1ST TRY! Arvest employees need to know this & tell people!
Mostly good app I like that you can set alerts to be texted to you. Like when your account balance reaches $x or a deposit posts. Deposit camera only seems to work on the small, regular sized checks.
• Improved visibility of Arvest services found at branch locations
• Increased compatibility with other Arvest banking systems
• Ability to provide feedback on your mobile banking experience, right inside the app
With the DKB-banking app, the mobile Internet banking DKB comes to Google Play.