A couple of thoughts for the app dev team. 1, could you place a check box on the item once added to the trolley if it's ok to be substituted? As going through the trolley at the can be easily forgotten. 2, perhaps an option to upload a picture to the customer reviews? Sometimes you don't get the full information from reviews, pictures speak louder than words. Love the app, makes my life so much easier.
Great app, helps for when I can't get to Asda, but it won't let me update my post code when I moved home. Delivery drivers know where I live but when they are given their lists they have a very limited time to get to my house all because of the postcode. Please sort this out. Other than that I cannot complain
The app is decent. But the customer services are awful. Driver rejects an order for no reason while I was waiting for two hours for them to arrive. No call.Nothing! That means that Asda cannot guarantee if your delivery will be delivered. It is upon the driver's mood to decide if they want to go to their home earlier or just deliver their deliveries and do their job. The whole family stayed hungry for the whole night since Asda did not appear. Never trust your service again.
Don't bother they can't deliver a basic chicken after 7 weeks of trying to get 2 delivered and only getting one. And numerous calls to customer services and being assured if I select allow substitutions. I have now been told though they go round the store selecting the items off the shelf that even though there are more there only a small amount of the stock can be used for home shopping so I can go into store and buy them but I can't have them delivered. So what is the point in having this app if you can not fufill an order but the customer can go to the store at the same time and get everything a total waste of time.
Find this app so easy to use and like how it shows me items I buy on a regular basis. When I go to the store I tend to forget what I need or lose the list. Where this I can't do that also with mobility not good. It' saves me stress of going to the store and being in pain. Much better layout compared to Tesco and I find I prefer asda food anyway
Got a delivery that had an item that went out of date, the day of the delivery. Called on Monday and assured a credit would be made . 7 days later No credit made at all, therefore Custom lost!!! Appalling!!
• Improved order amends to make it easier to add and remove items from upcoming orders.
• Added pricing information for products even before they become available, so you can make informed decisions and save money.
• Security enhancements and bug fixes.
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