I've used the app for years but just lately it's really hard work. About 25% of my favourites are unavailable with no (or extremely expensive) alternative and yet when I go in store, there they are! Other favourite items, the whole department is missing yet when I search item by item they are still showing as favourite products. Sort it out please, this is hard work.
We have used this app for years and had no problems until we missed our delivery at the door! The driver didn't contact us to say he had arrived and we couldn't collect our order until the next day. After calling customer services we were directed to a different store 1 mile down the road from our usual store and since then we have been unable to select which store we want to click and collect from. This is inconvenient and we would like to see this part of the app fixed!
Makes shopping easier. I can add things to the list as i run out of them at home so nothing gets forgotten. I'm spending so much less than I would be if I was browsing in store. I always have the things I need. I love this app. Can't believe I haven't been using it for longer
Trying to do shopping in evening or night is virtually impossible because everything is sold out. I daren't go into my order and try to amend it the night before because I always get 10 or 11 out of stock items, so they just get removed from my basket (lost sales for you). My favourites list has random items added to it that I have never ever bought. It's MY favourite list please stop adding products to it that you want me to buy. Why was the new lines page removed? Apart from the masses of books and dvds that populated it, it was interesting looking to see new stuff, and quite often buy things from it.
Needs to notify/ offer option of accepting substitutes. Atleast use texts instead of emails. Not everyone checks their emails constantly. Have had to return item for refund because they've substituted £40 item for rubbish £25 item when there's better items for £30/ £35
The app is great for me to add items when we run out of things. My only little gripe is that I ordered a item that was in stock on the day of order but was out of stock on the day of delivery. I know sometimes it can't be helped but it niggled me a little
New and improved Delivery Pass with added customer benefits:
• Delivery Pass Dashboard in My Account
• Ability to book recurring slots
• Easy auto renewal
• and more to come...