San José 311

2.6
116 reviews
10K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

San José 311!

San José 311 is a service request system brought to you by the City of San Jose. The application allows you to submit, track and explore a variety of city service requests. These requests are forwarded through to the relevant city service team to accept, review, update and resolve.

You can submit requests anonymously or sign in with an account. We highly recommend creating an account as you will then gain access to enhanced features and experience a more personalized service.

Service requests can be logged with photos, categorized and placed on a map. You can also search current requests and follow them if you want updates and notifications.

The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services.

Neighborhood Services provides easy and instant access to your street sweeping, waste collection, neighborhood cleanup and water service provider.

We hope you enjoy using and exploring San José 311 and thank you for your assistance in keeping San Jose great!
Updated on
Dec 8, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info, and Photos and videos
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.6
116 reviews
Matthew Bright
May 6, 2020
Unfortunately the city seems to have just given up on this app. It had a decent native interface with some flaws, but now it's just a web view portal that's really cumbersome to use. Disappointing because the city has a stated digital goal. I'd love to see them run focus groups and user feedback sessions because, to my knowledge, they are missing the "Check" function in PDCA continuous improvement.
16 people found this review helpful
Did you find this helpful?
Cyrus Shahriari
December 14, 2021
The 311 app and web version serve its purpose. Residents can report issues in a centralized database. The self service is fast and efficient. It can take some time to resolve more complex cases, but the biggest advantage is the data behind it to justify major improvement projects such as the LED streetlight replacement and the repavement project. One improvement suggestion is to make the app more interactive by allowing residents to work