Atera

Atera Networks LTD

About this app

Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more.

Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.

Ratings and reviews

app looks nice, and the functionality which is there works well many basic features are missing, and need to be added for actual use over the web - search by agent, device name etc... - device list filters - access to automation profiles to run/execute - reports I assume MSPs would need access to ticketing... that would be priority... I dont use ticketing as an internal IT why not have a dashboard with alerts up top? instead alerts is an entire section?... off to a good start!