Seems that this application has inadvertantly become the sound board for any ATT issues. Negative reviews seem to be about the network struggles in their area not on the tool itself. This is a diagnostic tool offered by ATT and it serves it's purpose. Use this tool to send reports to ATT so they're better equipped to provide support. That's all there is to it, no reason for all the neg reviews
The app works but if you think AT&T will use it to help your coverage you are wasting your time. Less than a mile from a tower an of course it is my phone or I need to spend more money to get the service I am paying for.
LTE coverage here near the intersection of Woodruff and Eight Mile Roads in Cincinnati, Ohio 45255 is still very poor and sketchy. Call quality is also bad and sounds garbled. I've submitted many entries on this app and made numerous calls and nothing ever improves or changes. Trouble tickets are never completed when I call in. Sprint and Verizon both have much better reception and sound quality here. Low reception and network congestion are causing these issues. This has been going on for over a year. Please AT&T fix the low reception and slow data in this area. There is a major highway right next to my house. Pathetic.
Been with AT&T/Cingular/PacBell since 1999, back when I got 4-5 bars at home, inside. Today I'm lucky if I can send a text with no coverage to 2 bars. What good does it do? Been using this app for a few years, everyday and still my at&t service continues to diminish. I was told that by continually using this app it would only make me look like a complainer instead of a customer contributing to the database. I guess AT&T already knows they are choking our cell service. YEAH!!! Get this app and together let us flood at&t with reminders of who we are and how little they care!
Sucks, sucks. Sucks!!! The AT&T data network sucks! Paul and I are constantly having issues with service so every day or so we have to use this app and report issue but most of time we get spam calls, spam texts, and when we try to use our data on app's well, we get error messages so AT&T needs to dig deep into problem. There is people hacking data according to SAMSUNG. AT&T is about to loose a lot of business if they don't cure their data issues.
There was no point to this app at all. It was better off calling customer service. All of their solutions were "planning in extending coverage"...blah blah blah
Updated application security
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