The app works but if you think AT&T will use it to help your coverage you are wasting your time. Less than a mile from a tower an of course it is my phone or I need to spend more money to get the service I am paying for.

Nice This app works well. They have responded to my dropped call reports in several areas. One in which the signal in that area improved a few months later. Now I have another area with no coverage and the just sent me a message saying there are plans of a new tower being installed within the next 90 days! AT&T has been a great service provider to me and my family. I drive a 18 wheeler for a living and depend on my phone service a lot. Thanks AT&T!

Great app/ works on cricket too! Made serval reports over the past two years and have had a few come back with notifications of tower improvements and new towers. This does help but for those of you in rural areas tell all your friends to download this and report. Att may not look at one report with too much urgency but if you can get 25 to 50 of your friends to report it you will at least be on the radar.

Needs much Better Attention & Support. AT&T needs to be proactivitly responding to clients that are reporting issue and respond to a solution for us the clients instead of leaving us hanging. It should be a multi Language support, come in guys, your AT&T an established international recognized company. Also should explain the your clients of the complication of getting a new tower up in an area where there needs improvements.

Very annoyed with AT&T This app obviously does NOTHING. I have reported poor service at my house since finding this app. I get 1 bar maybe 2 if I am very lucky. My parents live 2 miles away and I get 4 bars at their home. After reporting it multiple times on here I called customer service to be told I can purchase a cell tower for $149.99......ummmm I think I would rather swith back to Verizon or go to Sprint

LTE coverage here near the intersection of Woodruff and Eight Mile Roads in Cincinnati, Ohio 45255 is still poor. Call quality is also bad and sounds garbled. I've submitted many entries on this app and made numerous calls and nothing ever improves or changes. Sprint and Verizon both have much better reception here. Low reception and network congestion are causing these issues. This has been going on for quite a while. Please AT&T fix the low reception and slow data in this area.

Poor design The requirement of data to file a complaint about data being down is ridiculous. Info should be sent via text. Obviously if data is down then AT&T does not get the report until data is up or you go somewhere with data. Maybe in areas with multiple towers this works but in rural areas it does not work. I've reported the same problem over and over and it does not seem to do any good. I don't think AT&T really cares they just have this too try and make us feel better. Update...now this stupid app won't

Working on it. For such a large corporations with equipment never designed to handle the volume, the response is positive. Yes, it takes a long time, but AT&T was just out here and upgrades within 2 months. Change does take time, and impatience I am seeing is ridiculous.

Idiots Somehow they think that we think this will help. But I am almost 100% certain it is a means to get us to stop tying up their customer service lines complaining about their subpar service. I will continue to call and harass them till they build a better network infrastructure with the millions that they are making off of us.

Worthless Att says use the app it will improve your service after they get sufficient feedback. Bullshit, has not been effective after 6months of providing AT&T with constant feedback about dropped calls, unable to place calls or the party at the other end can't hear you. Worthless!!!!

I like to know why my phone drop calls for no reason, too bad not many people know about this app cause it's good for just that reason. It's also good for giving feedback to AT&T women there's problems with your coverage area. App also needs to be updated more. Keep updating & improving.

Are You Joking? Made Reception Worse! When I learned about this app, I had 1-2 bars in 3 spots in my house. After using this app, I'm lucky to get 1 bar outside on my deck.

Actually fixing areas? I don't know if they are. They never get back to me and there are never any plans for expansion. I hope there are plans for expansion but they just don't update the app. Would like to hear back on this

Not sure it helps any Been have more and more issues with ATT over the years. Places where I've always had good service I now struggle for any reception. I am not sure what is going on but ATT is becoming less reliable as the years go by. I am not the only one noticing. I think it may be time to switch to Verizon. What a shame after so many prior years of good service.

Okay so recently my phone was acting up saying I had no service but I thought it was funny because I usually get service in those places. I restarted it, powered it off even for a day & still two days pasted the same thing! Then got WiFi read reviews & found this app. Put in my location submitted it & now my service is back to normal. I love it.

Network News & Crashes Network news isn't updating properly. Have reported over a year ago and still no fix. Either fix it or remove from app. Please fix! I love following at&t news. Also, make a report section that lists reports I've submitted with date and time and then a status indicator for pending, testing, complete. Please take the consumer reporting seriously and stop overlooking reports. Field workers aren't doing the work or someone is purging reports. Follow me on Google+!

I was skeptical that any action would be taken to my reports. I reported a spot that has always been dead on my drive to work. I would drop a call in the same spot every day for years. About 3 days after I reported it the issue was resolved. Now when I drive by that spot I see a very strong signal.

Not really crazy about it I haven't seen a significant change since I have been using... Fact is other networks have service in our area where we of ATT Service are in a dead zone... However; I will continue for another couple of months... Praying for a miracle...

I made numerous reports, they never fix I'm in an area that gets great service certain times of the year. I guess this is because capacity is added for games at the Rosebowl. During the rest of the season reception is the worst. Even outdoors. I've made over 50 complaints the last couple years and nothing gets fixed. You have to wonder if reports are actually looked at. I think this app is just to make you feel better because you complained

Waste of time Used over last 3 years. No resolutuon to poor service. I'll be switching to Sprint soon. Service quality is far better than the crappy att service I have. Instead of improving service, it keeps getting worse. Don't waste your time with this app or att.

I always get dropped calls when at work (downtown Seattle) and have been reporting using this app for over one year. Nothing changes. This is a pointless app.

Can't submit I used to be able to submit network issues now they just are placed as marked pins and the waiting on being connected to the network. I have Uninstalled the app as well as tried on wifi. No luck. App is broken.

Worth Less ! No need to report dropped calls or anything. You will not get a reply or solution. Dont waste your time. And dont download this app. I gave it a try for a while. Never had any helpful replies or as a matter of a fact... anything at all... and i am going to uninstall the app.

Wow they suck I hat AT@t I never get any reception any were or no matter were I am So I tried this app and it's worse than the service it thinks I'm in Kansas , I'm in wisconsin duh ,, wow not only crappy service but crappy app, I am down the.street.from a.tower.to how pathetic. US CELL.HERE I COME.I NEED.U BACK LOL

YOU NEED TO UPDATE SMALL TOWN TOWERS This app is there way of saying we will look into this problem, but it's never done. I live in a town of 9,000 we've had 3G for over10 years and we are lead to believe we have 4G...

Three miles from tower and I have to go outside to not have my calls drop. Even outside I still have only one bar,no change in service in 11 years. A tool is only good if you use it to fix the problem!

Okay reporting no response They let u report the problem then send u a text saying thank u & that's it,been reporting the same problem almost 4 years now need to upgrade their antenna from a g2 tower with more antennas but never hear anything back in response be nice if u could get a response, &still the same problem no service over half the time at my home

Okay, definitely could be better. Not sure if this is helpful, and network news is still stuck on November of last year. And cannot update Network News 📰 either, refuses to do so.

Greedy At&t It is march 11th 2016 and yet At&t doesn't care enough to add a 4glte tower on an island of 2500 plus people using nothing but At&t. Thats a lot of money for them and all they have to do is allow us a sattalight connection. Its not like they are actually selling a product. Pure proffit for them. I feel like im being ripped the phukc off every time i use my new htc thats 4glte capable and have to wait for loading and bufferingon a 3g tower. Time to upgrade a tower on one island to help customers out!

AT&T provides this app to make you think that they want you to send in problems and care about your request to fix their problem areas, however, 9 times out of 10 there is no action taking place, they couldn't care less. And most of the time, the app doesn't even send your requests in. Broken system

Nice app if AT&T actually cared I wouldnt bother downloading because AT&T isnt going to do a single thing to improve service.... Youll only get generic messages to make you think they will but years later you stillbhave crappy service 😠😠😠😠😠😠😠😠😠😠😠😠😠

This app makes version look good. I have friends that sit right next to me and can make calls or use data and there on version. I think it is time for me to take a look at bumping att and going to version.

Needs LTE to mark lack of LTE Totally makes sense. Issues for months now with either LTE no longer connecting or speeds slower than 3g. Can't mark the spot because it needs LTE to do so, can't submit reports because LTE speeds are to slow to submit before it loses connection again.

Useless.... I have tried to use this APP to document problems in my area as suggested by AT&T. I suppose AT&T assumes all is well due to the fact I can not document anything. Every time I try to use APP "unfortunately mark the spot has stopped working". Call AT&T support and spend an hour and a half on the phone...I think not. What a disaster AT&T has become.

Service Awful Service is awful and no one seems to ever help. Multiple calls to customer service, multiple marks on this, nothing helps. Frusterating to not be able to use your phone when you are lost or late. Very annoyed! This app made it worse!

App not reporting problems anymore Software for the app is out of date and this app needs a overhaul. Looks dated.

Need more attention to App. Why have it if you are not going tonpay attention or make updates to it and on it!? Please check this AT&T, makes it easier to send that payment every month!

Problem submission works eventually I have several red pins on my map, but the app seems to be unable to refresh and submit these problem reports. I like the idea when it works, but half of my submissions are never sent.

Waste of time AT&T NEVER GETS BACK WITH YOU...THE APP IS AN APPEASEMENT DESIGNED TO DISTRACT FROM THE FACT THEIR SERVICE IS NOT GETTING ANY BETTER THAN BEFORE

I submit at least one report every single day, sometimes from multiple locations throughout the day. The last one to actually go through and be submitted was 12 days ago. Since then, I've been told that the supposed "pins" have been put on an imaginary map that is no where to be found on the app, and would be put through when I have service. Again, 12 days-no map, no submission confirmations. Verizon ripped us off on data, but at least we had service. At&t service sucks. Put a pin in that.